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ATTENTION TEXAS RESIDENTS
Based on the Order adopted by the Public Utility Commission of Texas (“PUCT”) issued on Thursday, August 31st, 2017, there has been a suspension of rules for customers impacted by Hurricane Harvey in counties designated by the Disaster Declaration.
XOOM Energy Texas, LLC (“XOOM Energy”) is offering assistance to our valued customers affected by Hurricane Harvey in the designated counties.  XOOM Energy customers in these counties can now set up a Deferred Payment Plan or extend a current Deferred Payment Plan. In order to do so, customers must contact our Customer Care Center by no later than October 12th, 2017 at 888-997-8979.

Ways to pay your XOOM Energy bill

If you receive your bill from your local utility company, you should continue to pay those bills directly to the utility. For all XOOM-related bills, the following payment methods are currently available:

Pay Online

On the ‘My Account’ page, click the orange “Pay My Bill” button. You can make a one-time payment with your debit/credit card or sign up for recurring payments and have your bill paid automatically each month.

 

  My Account/Pay My Bill


We accept Visa, MasterCard, and Discover

 

  How to read my XOOM Energy Bill
Texas Bill Sample

  How to read my XOOM Energy Bill
SoCal/SDG&E Bill Sample

  How to read my XOOM Energy Bill
Georgia Bill Sample

 

Pay In Person

If you want to pay in cash, we accept payments at the following location.  Bill Account Number will be required.

Texas

California

Georgia

 

Pay By Mail

Send your check or money order to one of the below addresses in your area.  Please make all checks and money orders payable to the corresponding LLC of your state.

California Customers

XOOM Energy California, LLC
Attn: Accounts Receivable
P.O. Box 650411
Dallas, TX 75265-0411

Georgia Customers

XOOM Energy Georgia, LLC
Attn: Accounts Receivable
P.O. Box 650411
Dallas, TX 75265-0411

New Jersey Customers

XOOM Energy New Jersey, LLC
Attn: Accounts Receivable
P.O. Box 650411
Dallas, TX 75265-0411

Texas Customers

XOOM Energy Texas, LLC
Attn: Accounts Receivable
P.O. Box 650411
Dallas, TX 75265-0411

 

Pay By Phone

Call us 24/7 at 888-997-8979 (toll-free) and select option #3 to make a one-time payment with your debit/credit card.

We accept Visa, MasterCard, and Discover

Toll Free

(888) 997-8979
Monday - Friday
8:00 a.m.-11:00 p.m. (EST)
Saturday
9:00 a.m.-7:00 p.m. (EST)

Georgia Customers

(855) 203-3808
Monday - Friday
8:00 a.m.-11:00 p.m. (EST)
Saturday
9:00 a.m.-7:00 p.m. (EST)

Georgia customers: If your natural gas service is disconnected and you would like it reconnected, please call XOOM Energy Customer Care at 855.203.3808.

Pay Online

Visit us online at myxoomenergy.com and click "Pay My Bill".

Auto Bill Pay

ALL reoccurring payments must be set up in our new billing system with updated credit card information.  Visit us online at myxoomenergy.com and click "Pay My Bill".

Texas Pre-Pay

We accept Visa and MasterCard for Prepay

In Person

ACE Cash Express
Fidelity Express

Pre-Pay Portal

myXOOMprepay.com
*Discover not currently available for Pre-Pay

Customer Service

1.888.387.0932
8am-11pm (EST)
Monday - Friday
9am-7pm (EST)
Saturday

 

 

 

XOOM Energy, LLC through its family of companies is an independent retail electricity, renewable and natural gas provider in over 90 deregulated markets across the U.S. XOOM Energy’s family of companies includes: "XOOM Energy California, LLC", "XOOM Energy Connecticut, LLC, "XOOM Energy Delaware, LLC", "XOOM Energy District Of Columbia, LLC", "XOOM Energy Georgia, LLC", "XOOM Energy Illinois, LLC", "XOOM Energy Indiana, LLC", "XOOM Energy Kentucky, LLC", "XOOM Energy Maine, LLC", "XOOM Energy Maryland, LLC", "XOOM Energy Massachusetts, LLC", "XOOM Energy Michigan, LLC", "XOOM Energy New Hampshire, LLC", "XOOM Energy New Jersey, LLC", "XOOM Energy New York, LLC", "XOOM Energy Ohio, LLC", "XOOM Energy Pennsylvania, LLC", "XOOM Energy Rhode Island, LLC", "XOOM Energy Texas, LLC", And "XOOM Energy Virginia, LLC" (hereinafter collectively "XOOM Energy") and offers electricity, renewable and/or natural gas products In each of their respective states. We are not affiliated with, nor endorsed by, any local utility or state commission.
© 2017 XOOM Energy, LLC