Contact Us

XOOM Energy is committed to providing the very best in service and support.  Please fill out the form below so that we may assist you with any questions or concerns.

 In observance of the Thanksgiving Holiday, our Customer Care Department will operate from 9:00 AM eastern time to 7:00 PM eastern time.  We will resume normal business hours on Saturday, November 25th

Need to change your plan, renew your contract or update your contact information?

Visit us online at myxoomenergy.com and manage your energy on your time!

 

 

Contact Us Online

This information must be completed by the account holder and correspond to the information that XOOM Energy has on file. We will respond to you as soon as possible. * items are required.


Outage? Call your utility!

If you are experiencing a problem with your service, including an outage, downed lines, or if you smell gas, please contact your local utility immediately (phone numbers are listed below).

Pay Online

Visit the ‘My Account’ section and click the orange "Pay My Bill" button at the top of the page.  You can make a one-time payment with your debit/credit card or sign up to have your payment automatically drafted each month.

 

  My Account/Pay My Bill


We accept Visa, MasterCard, and Discover

 

  How to read my XOOM Energy Bill
Texas Bill Sample

  How to read my XOOM Energy Bill
SoCal/SDG&E Bill Sample

  How to read my XOOM Energy Bill
Georgia Bill Sample

 

Pay By Mail

Send your check or money order to one of the below addresses in your area.  Please make all checks and money orders payable to the corresponding LLC of your state.

California Customers

XOOM Energy California, LLC
Attn: Accounts Receivable
P.O. Box 650411
Dallas, TX 75265-0411

Georgia Customers

XOOM Energy Georgia, LLC
Attn: Accounts Receivable
P.O. Box 650411
Dallas, TX 75265-0411

New Jersey Customers

XOOM Energy New Jersey, LLC
Attn: Accounts Receivable
P.O. Box 650411
Dallas, TX 75265-0411

Texas Customers

XOOM Energy Texas, LLC
Attn: Accounts Receivable
P.O. Box 650411
Dallas, TX 75265-0411

 

Pay By Phone

Call us 24/7 at 888-997-8979 (toll-free) to make a one-time payment with your debit/credit card.

We accept Visa, MasterCard, and Discover

Pay Online

Visit us online at myxoomenergy.com and click "Pay My Bill".

Pay In Person

If you want to pay in cash, we accept payments at the following location. Bill Account Number will be required.

Texas

California

Georgia

Auto Bill Pay

ALL recurring payments must be set up in our new billing system with updated credit card information.  Visit us online at myxoomenergy.com and click "Pay My Bill".

Additional Support

Customer Care

(888) 997-8979
Monday - Friday
8:00 a.m.-11:00 p.m. (EST)
Saturday
9:00 a.m.-7:00p.m (EST)

Georgia Customers

(855) 203-3808
Monday - Friday
8:00 a.m.-11:00 p.m. (EST)
Saturday
9:00 a.m.-7:00p.m (EST)

Georgia customers: If your natural gas service is disconnected and you would like it reconnected, please call XOOM Energy Customer Care at 855.203.3808.

XOOM Energy
Attn: Customer Care
11208 Statesville Road, Suite 200
Huntersville, NC 28078

 

Credit Inquiry

To check the status of your credit review, subsequent manual review or submitted documentation, contact our Credit Team by clicking the button below.

 Credit Inquiry

 

Deposits

XOOM Energy
Attn: Deposits
11208 Statesville Road
Suite 200
Huntersville, NC 28078

 

Media Relations

info@xoomenergy.com

 

Texas Pre-Pay

In Person

ACE Cash Express
Fidelity Express

Pre-Pay Portal

myXOOMprepay.com

Customer Service

1.888.387.0932
8am-11pm (EST)
Monday - Friday
9am-7pm (EST)
Saturday

 

XOOM Energy Headquarters

XOOM Energy, LLC
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078

Satellite Offices

Michigan Office

XOOM Energy Michigan, LLC
900 Wilshire Drive, Suite 202
Troy, MI 48084
248.480.7264

New Jersey Office

XOOM Energy New Jersey, LLC
3525 Quakerbridge Road, 903-J
Hamilton, NJ 08619
609.336.3848

Ohio Office

XOOM Energy Ohio, LLC
52 E. Gay Street
Columbus, OH 43215

Texas Office

XOOM Energy Texas, LLC
1666 N. Hampton Rd
Suite 103
DeSoto, TX 75115
713.230.8515
XOOM Energy Texas PUC License #10203


 

XOOM Energy, LLC through its family of companies is an independent retail electricity, renewable and natural gas provider in over 90 deregulated markets across the U.S. XOOM Energy’s family of companies includes: "XOOM Energy California, LLC", "XOOM Energy Connecticut, LLC, "XOOM Energy Delaware, LLC", "XOOM Energy District Of Columbia, LLC", "XOOM Energy Georgia, LLC", "XOOM Energy Illinois, LLC", "XOOM Energy Indiana, LLC", "XOOM Energy Kentucky, LLC", "XOOM Energy Maine, LLC", "XOOM Energy Maryland, LLC", "XOOM Energy Massachusetts, LLC", "XOOM Energy Michigan, LLC", "XOOM Energy New Hampshire, LLC", "XOOM Energy New Jersey, LLC", "XOOM Energy New York, LLC", "XOOM Energy Ohio, LLC", "XOOM Energy Pennsylvania, LLC", "XOOM Energy Rhode Island, LLC", "XOOM Energy Texas, LLC", And "XOOM Energy Virginia, LLC" (hereinafter collectively "XOOM Energy") and offers electricity, renewable and/or natural gas products In each of their respective states. We are not affiliated with, nor endorsed by, any local utility or state commission.
© 2017 XOOM Energy, LLC