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The safety and well-being of our customers and communities come first. Learn more about how XOOM Energy is responding to COVID-19.

If you are experiencing financial hardship, we are here to help. Please contact our Customer Care at 888-997-8979 to discuss payment options.


Keeping You Safe and Informed

With growing concerns regarding Coronavirus (COVID-19), we want you to know that we're here for you. If you've been financially impacted by COVID-19, contact us to learn about our payment extensions and deferred payment plan options via online chat or  by phone at 888-997-8979.

Additionally, we encourage you to use these tools to manage your account from the comfort of your home.


Log in to Your Online Account

Pay your bill online, manage your account, upgrade or renew your plan by visiting the XOOM Energy MyAccount.


Phone or Chat

Contact our Customer Care for assistance by chat or phone at 888-997-8979

Monday - Friday 8am - 11pm EST

Saturday 9am - 7pm EST. 


You can help stop the spread of COVID-19

Your well-being is our greatest priority. Following these tips from the Centers for Disease Control can go a long way in helping to protect you, your home and your community against COVID-19.

  • Wash your hands for at least 20 seconds throughout the day, but especially after shaking hands, coughing, sneezing, blowing your nose or visiting a public place.
  • Use hand sanitizer with at least 60% alcohol if you don't have access to soap and water.
  • Avoid touching your face with unwashed hands.
  • Cough and sneeze into a tissue or the inside of your elbow.
  • Stay home if you're sick, except to get medical help.
  • If you are sick, wear a facemask when in close contact with other people.
  • Avoid eating and drinking after other people.
  • Clean and disinfect frequently touched surfaces, like doorknobs, light switches, elevator buttons, phones, and keyboards, following CDC guidelines.
  • Be sure to use an EPA-registered disinfectant.


To learn more about how you can protect yourself and your family from COVID-19, visit the Center for Disease Control and Prevention.