Holiday Hours

In observance of the Christmas Day Holiday, XOOM Energy’s Customer Care will be closed on Wednesday, December 25^th. Normal business hours will resume at 8am ET on Thursday, December 26^th. Remember you can manage your account online by visiting MyXOOM or find answers to your questions in our FAQ section.

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How to Read Your Bill

Making Understanding Your Energy Bill Simple

We know that monthly energy bills can often be complex and difficult to understand and leave you with a lot of questions. For XOOM Energy customers, we want to help make understanding how your energy bills work easier and less stressful.

XOOM Energy is one of the largest energy retailers in North America, and because of that, we service customers in markets with a few different types of billing methods. Regardless of which state you live in your local utility will continue to deliver your energy to your home, service transmission lines and respond to emergencies.

To help you better understand your billing method, we have provided an explanation of each type below. You can find your state’s billing method by reviewing the grid at the bottom of this page.

Direct Bill

For XOOM Energy customers who live in a Direct Bill utility, you will receive your bill directly from XOOM Energy. Your local utility will read your meter on a specific date and provide XOOM Energy with all utility charges, which consist of transmission, distribution, taxes, etc.

XOOM Energy will then consolidate the utility charges along with our supply charges into one bill that you will pay directly to XOOM Energy. Monthly bill payments can be made directly to XOOM Energy by visitingxoomenergy.com/en/my-account. Once your payment is made to XOOM Energy, we then forward the utility portion of your bill to your local utility to satisfy the utility charges. To make paying your XOOM Energy bill simple, you can sign up for Auto Bill Pay when you log into your account and supply the requested information.

If you live in a Direct Bill state, you can find your state in the list at the bottom of this page and click on XOOM Energy sample bill to see an example of the bill you will receive from XOOM Energy.

Dual Billing

XOOM Energy customers who live in the SoCal Gas and San Diego Gas & Electric markets will receive one bill from your local utility for the utility charges, which consist of transmission, distribution, taxes, etc. You will also receive a bill from XOOM Energy for the supply portion. With Dual Billing, you will remit a payment for the utility charges directly to your local utility and a payment to XOOM Energy for the supply portion. To pay your XOOM Energy bill you can visit xoomenergy.com/en/my-account. To make paying your XOOM Energy bill simple, you can sign up for AutoPay when you log into your account and supply the requested information.

If you live in a Dual Bill state, you can find your state in the list at the bottom of this page. To see an example of your Utility Bill, click on your local utility. To see a sample of your XOOM Energy bill, click on the XOOM Energy sample bill.

Utility Consolidated Bill

Most of the XOOM Energy service areas billing method is Utility Consolidated Billing. In these states, the local utility reads the meter on a specific date and then provides XOOM Energy with your usage data so we can calculate the energy supply charges. Once the energy supply charges are calculated we provide this information back to your local utility to be presented as the “Supply Charge” portion of your monthly energy bill you receive from your local utility. You will make the payment for your energy bill to your local utility and they will forward XOOM Energy the amount owed for the supply charge portion of your bill.

If you live in a Utility Consolidated Bill state, you can find your state in the list at the bottom of this page. To see a sample of the bill provided by the utility, click on the link for your local utility.

JUMP DOWN TO YOUR STATE

BILL TYPE	NATURAL GAS	ELECTRICITY
Utility Consolidated	PG&E
Dual Billing	SDG&E SoCalGas XOOM Energy California, LLC
Utility Consolidated		Eversource Energy - NH United Illuminating
Utility Consolidated		Delmarva Power
Utility Consolidated		Pepco DC
Direct Billing	XOOM Energy Georgia, LLC
Utility Consolidated	Nicor Gas North Shore Gas Peoples Gas	Ameren ComEd
Utility Consolidated	NIPSCO
Utility Consolidated	Columbia Gas of Kentucky
Utility Consolidated		Central Maine Power Varsant Power - Bangor
Utility Consolidated	Baltimore Gas & Electric Washington Gas Light	Baltimore Gas & Electric Delmarva Power FirstEnergy - Potomac Edison Pepco
Utility Consolidated		Eversource Energy - Eastern MA Eversource Energy - Western MA National Grid - Massa chutes Electric National Grid - Nantucket Electric
Utility Consolidated	Consumers Energy DTE Gas Company
Utility Consolidated		Eversource Energy - NH
Utility Consolidated	New Jersey Natural Gas PSE&G South Jersey Gas	Atlantic City Electric Jersey Central Power & Light PSE&G Rockland Electric
Utility Consolidated		Central Hudson Gas & Electric Consolidated Edison National Grid - Upstate NY NYSEG Orange & Rockland Rochester Gas and Electric
Utility Consolidated	Columbia Gas of Ohio Dominion Energy Duke Energy Vectren Energy Delivery	AEP Ohio AES Ohio Duke Energy FirstEnergy - Ohio Edison FirstEnergy - The Illuminating Company FirstEnergy - Toledo Edison
Utility Consolidated	Columbia Gas of Pennsylvania Equitable Gas National Fuel Gas Company - PA PECO Peoples Natural Gas of Pennsylvania UGI Gas	Duquesne Light FirstEnergy - Met-Ed FirstEnergy - Penelec FirstEnergy - Penn Power FirstEnergy - West Penn Power PECO Philadelphia Gas Works PPL Electric Utilities UGI Electric
Utility Consolidated		Rhode Island Energy
Direct Billing	XOOM Energy Texas, LLC
Utility Consolidated	Columbia Gas of Virginia Washington Gas of Virginia

XOOM Energy, LLC through its family of companies is a retail electricity, renewable and natural gas provider in over 90 energy choice markets across North America. In the U.S., XOOM Energy’s family of companies includes: "XOOM Energy California, LLC", "XOOM Energy Connecticut, LLC, "XOOM Energy Delaware, LLC", "XOOM Energy Washington D.C., LLC", "XOOM Energy Georgia, LLC", "XOOM Energy Illinois, LLC", "XOOM Energy Indiana, LLC", "XOOM Energy Kentucky, LLC", "XOOM Energy Maine, LLC", "XOOM Energy Maryland, LLC", "XOOM Energy Massachusetts, LLC", "XOOM Energy Michigan, LLC", "XOOM Energy New Hampshire, LLC", "XOOM Energy New Jersey, LLC", "XOOM Energy New York, LLC", "XOOM Energy Ohio, LLC", "XOOM Energy Pennsylvania, LLC", "XOOM Energy Rhode Island, LLC", "XOOM Energy Texas, LLC", And "XOOM Energy Virginia, LLC" (hereinafter collectively "XOOM Energy") and offers electricity, renewable and/or natural gas products In each of their respective states. We are not affiliated with, nor endorsed by, any local utility or state commission.
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