Thank you for choosing XOOM Energy as your retail electric provider. Switch holds prevent someone from switching to a new provider when there are restrictions to the address. When moving into a new address, it is possible to have a switch hold from the previous occupant that prevents a new account from completing. If you are new and NOT associated to the previous occupant, we will need additional documentation to submit to the market for review.
Not A New Occupant
If you are the person, or are associated to the person switching electric providers, you will need to contact your current electric provider for assistance in removing the switch hold. Once the switch hold is lifted from the current electric provider, please contact us to schedule your request for service.
New Occupant
Fill out the New Occupant Confirmation form and choose one of the supporting documents listed below. Please note that your request for service will remain on hold until we receive both valid forms and approval is obtained from the market.
New Occupant Confirmation
(a) Signed lease– Include the pages that provide the occupants name(s), dates, and service address along with the signature page that has the tenant(s) and landlord signatures
(b) Closing documents– The closing document should include the address, and both buyer and seller signatures. Additionally, the closing document should be dated within the last 60 days.
(c) Utility bill– Gas, electric, water, cable, or internet bill from a different residence, issued in your name, and dated within the last 60 days.
(d) Certificate of occupancy– This certificate is issued by the city or the county and serves as proof that the property is fit for occupancy.
Landlord or Apartment Communities without a Continuous Service Agreement
A Continuous Service Agreement (CSA) is an existing agreement in place between the property owner and the electricity service provider that allows continuous electric service at the residential property without interruption.
Please complete and return a notarized Affidavit of Landlord and New Occupant Confirmation form.
Affidavit of Landlord
New Occupant Confirmation
Apartment Communities with a Continuous Service Agreement
If you have an active CSA, submit the Continuous Service Agreement form.
Continuous Service Agreement (J4)
To ensure a quick response, we recommend submitting your information via email or fax. Mail deliveries will take longer to process.
Email
Switchholdteamxoom@xoomenergy.com (pdf, .jpg or .doc formats only)
Fax
832-584-2173
Mail
XOOM Energy
Attn: New Occupant Confirmation
P.O. Box 1187
Houston, TX 77251- 1187