ComfortLock Support

ComfortLock Support

Everything you want in a thermostat


The Sensi™ thermostat is loaded with features designed to make it easier and more convenient than ever to achieve the perfect level of comfort in your home. From a simple DIY installation process to an intuitive mobile app that allows you to adjust the settings on your thermostat from anywhere, the Sensi thermostat was built with you and your comfort in mind.

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Residential Texas customers in the Centerpoint Utility service area my enroll on XOOM Energy Texas, LLC's ComfortLock plan, which provides qualified customers with a free Sensi™ Wi-Fi Programmable Thermostat from Emerson that brings convenience and comfort to home heating and cooling.

As a component of this product, you will;

  • Receive a fixed price rate for 24 months -- the commodity rate on your bill will not change no matter the price of natural gas, oil and other power plant fuels.
  • Have the ability to easily adjust heating and cooling levels as your life changes.
  • Be enrolled in the Usage Optimizer program, during which XOOM Energy will be adjusting your thermostat to help you use energy more efficiently.*

*You will be able to opt out of any adjustments that XOOM Energy initiates.

Contact Information

If you have a question about the installation or operation of your Sensi thermostat, please visit our website or contact the dedicated support team.

Phone support is open 7 days a week, Monday – Friday : 7AM - 8PM (CST) and Saturday - Sunday: 8AM - 6PM (CST).

If you have questions about the ComfortLock24 Plan, the Usage Optimizer Program, or are not sure who to contact, please fill out our Contact Form or call XOOM Energy Customer Care at 888.997.8979.

XOOM Energy, LLC through its family of companies is an independent retail electricity, renewable and natural gas provider in over 90 deregulated markets across the U.S. XOOM Energy’s family of companies includes: "XOOM Energy California, LLC", "XOOM Energy Connecticut, LLC, "XOOM Energy Delaware, LLC", "XOOM Energy Washington D.C., LLC", "XOOM Energy Georgia, LLC", "XOOM Energy Illinois, LLC", "XOOM Energy Indiana, LLC", "XOOM Energy Kentucky, LLC", "XOOM Energy Maine, LLC", "XOOM Energy Maryland, LLC", "XOOM Energy Massachusetts, LLC", "XOOM Energy Michigan, LLC", "XOOM Energy New Hampshire, LLC", "XOOM Energy New Jersey, LLC", "XOOM Energy New York, LLC", "XOOM Energy Ohio, LLC", "XOOM Energy Pennsylvania, LLC", "XOOM Energy Rhode Island, LLC", "XOOM Energy Texas, LLC", And "XOOM Energy Virginia, LLC" (hereinafter collectively "XOOM Energy") and offers electricity, renewable and/or natural gas products In each of their respective states. We are not affiliated with, nor endorsed by, any local utility or state commission.
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