XOOM Energy to Offer Electricity Service in the Lubbock Power & Light Market Starting January 5th, 2024
We are excited to begin providing electricity service options to the energy choice market in Lubbock starting January 5th, 2024. When you choose XOOM Energy you can be confident you have chosen a dependable energy provider that strives each day to help our customers power what matters the most! Switching your energy service to XOOM Energy takes less than 5 minutes with no interruptions in your electricity service.
For 10 years now, XOOM Energy has proudly served our customers with the belief that the power of personal connections is what helps sets us apart. Connecting you, your friends, and your family with the energy everyone needs, along with a variety of energy plans and dedicated service everyone wants.
Making the Switch to XOOM Energy
With the freedom to choose your electricity supplier you have opportunity to choose plans and pricing that fits your budget and lifestyle. Texas Retail Energy Providers (REPs) are responsible for selling electricity and billing their customer directly.
If you choose to make the switch to XOOM Energy when Lubbock’s energy choice market is open, your move from Lubbock Power & Light will be simple and seamless. Your electricity will continue to flow without interruption, plus you get to enjoy the benefits of selecting the electricity plan you want, helpful customer care, and the perks of being a XOOM Energy customer.
What is Energy Choice?
Areas of Lubbock will soon be part of the Texas energy choice electricity market. This means energy consumers in Lubbock will have the freedom to choose an electricity provider that best fits their energy needs.
Currently, Lubbock customers are serviced by their local utility through their default or basic supply service. This means your local utility supplies and delivers your energy, and you receive a bill each month.
To truly understand how energy choice works, it is helpful to know the different entities that have joined forces to make up a competitive energy market. It might seem a little complicated, but here is a simple breakdown.
What are the benefits of an energy choice market?
Energy consumers get to choose who supplies their electricity
Flexibility to choose a plan that fits your energy needs
Convenient billing and payment options
Top level customer care
Renewable electricity options
Frequently Asked Questions
When will Lubbock become an energy choice market?
Lubbock will become an energy choice market on March 4, 2024. Starting January 5, 2024, Lubbock Power & Light customers able to select an electricity provider of your choice.
What will Lubbock Power & Light be responsible for after switching to an energy choice market?
Lubbock Power & Light will be responsible for the transportation and delivery of electricity to your home or business, as well as the maintenance of electrical equipment, including the meter, electricity wires and poles. You can contact them to report an outage, a fallen pole or wire, or a problem with your meter.
What will my Retail Electric Provider (REP) be responsible for after Lubbock Power& Light becomes an energy choice market?
Your REP is the company that you purchase electricity from by choosing an electricity plan. REPs provide electricity billing and customer service, as well as process payments. You can contact your REP to set up or connect your electricity service, transfer your electricity service or get answers to billing questions.
How will things change once Lubbock is an energy choice market?
Once Lubbock becomes an energy choice market, homeowners, renters and businesses in Lubbock will be able to shop and choose the REP and electricity plan of their choice rather than having to use a designated company.
How do I read a XOOM Energy bill?
To learn more about how to read your XOOM Energy bill click here.
What is a fixed-rate plan?
With a fixed-rate electricity plan, the energy charge you pay for electricity remains the same each month during the term of the plan. The price can only change to reflect actual changes in utility charges, changes to the Electric Reliability Council of Texas or Texas Regional Entity administrative fees charged to loads, or changes resulting from federal, state or local laws or regulatory actions that impose new or modified fees or costs. These types of plans involve contracts that typically last anywhere from three to 36 months. They’re great for both homeowners and renters since you may be able to transfer your plan to your new home if you move within XOOM Energy’s service area.
What is a variable-rate plan?
Variable-rate plans are often month-to-month contracts with no cancellation fees. Each month, the energy charge used to calculate your bill can fluctuate. This type of plan benefits customers who need the flexibility of a month-to-month term with no early cancellation fee.
What is a green or renewable plan?
Renewable energy plans are electricity plans that allow you to support renewable energy, including by matching your electricity usage with renewable energy certificates. They’re a great way to support the environment.