Take the following actions if you think you're a victim of identity theft or know your identity has been misused to set up a service with XOOM Energy
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Contact us right away
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If you're in Texas, call us at 833-355-XOOM(9666).
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Determine if your identity was used to open an account.
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Fill out an ID Theft Affidavit and have it notarized or go directly to www.identitytheft.gov to file an Identity Theft report. Download a copy of the submitted report that includes the FTC Report Number.
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File a police report and get a complete copy.
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Gather all required documents and send them to XOOM Energy.
Required documents to dispute an account
We’ll need the following documents to start our investigation:
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A notarized ID Theft Affidavit or the completed Identity Theft Report, stating you’re willing to press charges if necessary
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Complete copy of a full police report
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A valid government-issued photo ID card (for example, your driver's license, state-issued ID card or a passport)
Please send all required documents through one of the following methods:
Email
Addressconfirmation@xoomenergy.com
Mail
XOOM Energy
Attn: Fraud
P.O. Box 3916
Houston, TX 77251-3916
Fax
844-335-9178
About the ID Theft Affidavit
The ID Theft Affidavit is one standard form that simplifies the process of reporting identity theft. It's designed to help companies like XOOM Energy investigate and resolve your claim efficiently. Here are a few key points to note:
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Ensure that all information is accurate and complete to avoid delays
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Sign the affidavit in the presence of a witness or notary
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Check off the option to press charges to proceed with the investigation
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If you're unable to complete the affidavit, a legal guardian or someone with power of attorney may do so on your behalf
Additional resources