Connect & Conserve Demand Response Program

 

Get Connected and Help Conserve Electricity When Demand Is High

 

 

When the demand for electricity is high, our Connect & Conserve program will use your smart thermostat to help you conserve electricity usage and possibly save you money.* When you join the Connect & Conserve program, you can earn a bill credit by automatically conserving energy when it’s needed most. It’s free and easy to enroll.**

With Connect and conserve from XOOM Energy, it is simple to sign up, you can help conserve energy and, you're always in control! 

 

How It Works

When electricity demand is high, your smart thermostat will notify you of a Connect & Conserve event and automatically adjusts to help you save electricity. Don’t worry though - you’re always in control and can change the temperature at any time. Be sure to have your account number readily available when signing up.

 

 

Step 1

Enroll for Free

Select your smart thermostat, link your thermostat account and accept the Terms & Conditions.

Step 2

Event Begins

During certain periods when electricity demand is high, you will be notified that a Conserve & Connect event has started.

Step 3

Participate or Opt Out

Your thermostat automatically adjusts to conserve energy. You can opt out of an event by adjusting your thermostat.

Step 4

Get Rewarded

Earn bill credits and lower your energy usage.

 

Choose Your Thermostat to Get Started

 

 

 

Frequently Asked Questions

 

What is the XOOM Energy Connect & Conserve program?

During periods of high electricity demand, a participating smart thermostat may automatically tweak temperatures up to 4 degrees to balance energy savings and comfort. Connect & Conserve events can last up to 4 hours, but you can change the temperature on your thermostat at any time.

 

How does the Connect & Conserve program work?

When electricity demand is anticipated to be high, your smart thermostat automatically adjusts a few degrees to decrease your AC runtime and conserve energy. This is known as a Connect & Conserve event. This small change is good for you and your wallet. To participate, you must connect your eligible smart thermostat to Wi-Fi and sign up for the Connect & Conserve program using the links above. Once you do, your smart thermostat and its app will let you know when a Connect & Conserve event starts.

During a Connect & Conserve event, your thermostat may automatically adjust temperatures to save electricity while keeping you comfortable. But you can choose to change the temperature and opt out of that particular event at any time.

 

What is required to participate in the Connect & Conserve program?

An eligible smart thermostat from Google Nest, Honeywell Home or Sensi is required to participate in the XOOM Energy Connect & Conserve program. You must also have Wi-Fi and an active account with your smart thermostat's app.

If you have more than one eligible thermostat, you can enroll each one to participate in Connect & Conserve events.

 

Eligible smart thermostats include:

Google Nest

• Nest Learning Thermostat (all generations)
• Nest Thermostat
• Nest Thermostat E

Honeywell

• VisionPRO 8000 with RedLINK Gateway
• VisionPRO 8000 Smart
• 9000 Smart
• Prestige IAQ
• Wi-Fi FocusPRO 6000
• Wi-Fi 7-Day Programmable
• Wi-Fi 7-Day Programmable Touchscreen
• Wi-Fi Smart Thermostat
• Wi-Fi 9000
• T9 Pro Smart Thermostat
• T10 Pro Smart Thermostat
• T5+ Pro Smart Thermostat
• T6 Pro Smart Thermostat
• Round Smart Thermostat

 

Sensi

• Sensi Smart Thermostat
• Sensi Touch Smart Thermostat

 

What should I expect when a Conserve & Connect event occurs?

Depending on your thermostat, notifications may appear on your thermostat and in its mobile app when a Connect & Conserve event is in progress. During the event, your smart thermostat may adjust your target temperature by no more than 4 degrees. You can override these automatic adjustments at any time if you choose. Your thermostat will return to its regular schedule after the Connect & Conserve event has ended.

 

How do I know that a Connect & Conserve event is taking place?

Depending on your thermostat, notifications may appear on the thermostat or in its mobile app when a Connect & Conserve event is in progress.

• Google Nest: A gold gear icon will appear on the display of your Google Nest thermostat and your Google Home or Nest app to let you know that an energy event is now taking place.
• Honeywell: You will receive an Energy Savings Event notification in the Total Connect Comfort app to let you know that an energy event is taking place.
• Sensi: On the Sensi thermostat, if you're currently in an event, you'll see "Active Savings Event" on the thermostat display, along with the time that event will end. The same information is available in the Sensi app.

 

How do I opt out of a Connect & Conserve event?

You can override the modified temperatures at any point by changing the temperature directly on your smart thermostat or in its app. Your thermostat will keep the temperatures you set and then return to your regular schedule.

 

Do Connect & Conserve events happen all year long?

Yes. However, events are more likely to happen during summer and winter months when electricity demand is particularly high. You can always opt out of the event by changing the temperature on your thermostat.

 

Will participation in the Connect & Conserve program affect my enrollment in my current XOOM Energy plan?

Your participation in the Connect & Conserve program does not affect your current XOOM Energy electricity plan.

 

How do I cancel my Connect & Conserve program enrollment?

You may cancel your Connect & Conserve program enrollment at any time by calling XOOM Energy at 833-355-XOOM(9666).

*Must be enrolled in Connect & Conserve program and have an eligible smart thermostat connected to Wi-Fi. Program terms and conditions apply.

**To receive the bill credit, you must participate in at least 50% of total demand response event hours, and no less than one demand response event, in any Program Year (first Program Year will be measured from date of enrollment). Your participation will be measured based on your performance during eligible event hours, rounded to the nearest minute. Program Years run from November 1 to October 31. Bill credit will be applied to your XOOM Energy account within two billing cycles of the Program Year end date. XOOM Energy account must be active at the time of the bill credit award to receive the credit; credits are non-transferrable and cannot be redeemed for cash. XOOM Energy may offer future bill credit promotions for participation in subsequent Program Years; offer terms are subject to change.

XOOM Energy is not affiliated with Google, Honeywell Home or Sensi or the products and services they market. Google, Google Nest, Google Home, Nest Learning Thermostat, Nest Thermostat and Nest Thermostat E are trademarks of Google LLC. Honeywell Home is a trademark of Honeywell International Inc. The Copeland and Sensi logos are service marks and trademarks of Copeland LP and Copeland Comfort Control LP.