Customer Assistance and Relief for Energy Bills (CARE) | XOOM Energy
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Customer Assistance and Relief for Energy Bills (CARE)

 

Get CARE Assistance

 

The CARE program was created to help customers facing financial hardship pay their electricity bills.

 

If you are a XOOM Energy customer and need help paying your electricity bill, visit one of our CARE agency partners below. You can also call 2-1-1 or visit 211texas.org for agency assistance near you.

Although each agency's requirements are different, you may have to show proof of need, like your last electricity bill and a disconnection notice. If needed, you can access your bill in your online account or request a copy of your disconnection notice by calling 1-833-355-XOOM (9666).

 

How it works:

 

  1. Visit one of the CARE agencies listed on this page or call 2-1-1. While 2-1-1 Texas does not administer funds directly, they can connect you with agency partners in your area.

  2. Call the agency in your area for qualifications, appointment availability and information about the application process. If you have been issued a disconnection notice, inform the agency to see if they can expedite the process.

  3. If you qualify, it may take up to 8 weeks to receive financial assistance.

  4. Assistance is issued at the discretion of our agency partners to eligible customers, and it may not cover your entire electricity bill.

 

 

CARE Participating Agencies

 

AGENCY

ADDRESS

PHONE

AREAS SERVED

Arlington Urban Ministries

701 Dugan St, Arlington, TX 76010

1-817-861-8585

Arlington

Arms of Hope

21300 TX-16, Medina, TX 78055

1-972-892-1865

Garland, Mesquite

Aspermont Small Business Development Center, Inc

9660 US Hwy 83 South Aspermont, Texas 79502

1-940-989-3538

Haskell, Jones, Kent, Knox, Stonewall, Throckmorton

BakerRipley

3838 Aberdeen Way Houston, Texas 77025

1-713-667-9400

Brazoria, Galveston, Harris

Brazoria County Community Development

1524 E Mulberry Suite 162 Angleton, TX 77515

1-979-864-1427

Brazoria

Cameron & Willacy Counties Community Projects Inc.

864 Central Blvd Ste 2500, Brownsville, TX 78520

1-956-544-6411

Cameron County and Willacy County

Caritas of Waco

300 South 15th St Waco, TX 76701

1-254-753-4593

McLennan, Bosque, Falls, Freestone, Hill, Limestone

Catholic Charities Archdiocese of Galveston-Houston

2900 Louisiana St., Houston, TX 77006

1-713-526-4611

Greater Houston Area

Catholic Charities of Central Texas

1625 Rutherford Lane Austin, TX 78754

1-512-651-6100

Bastrop, Bell, Blanco, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Hamilton, Hays, Lampasas, Lee, Limestone, Llano, Mason, McLennan, Mills, Milam, Robertson, San Saba, Travis, Washington, Williamson

Catholic Charities of Dallas

1421 W Mockingbird Ln, Dallas, TX 75247

1-866-233-7500

      

Collin, Dallas, Ellis, Fannin, Grayson, Hunt, Kaufman, Navarro, Rockwall

Catholic Charities of Fort Worth

49 Thornhill Drive Fort Worth, TX 76115

1-817-534-0814

      

Archer, Baylor, Bosque, Clay, Comanche, Cooke, Denton, Eastland, Erath, Foard, Hardeman, Hill, Hood, Jack, Jacksboro, Johnson, Knox, Montague, Palo Pinto, Parker, Shackleford, Somervell, Stephens, Tarrant, Throckmorton, Wichita, Wilbarger, Wise, Young

Catholic Charities of Galveston/Houston

2900 Louisiana St Houston, TX 77006

1-713-526-4611

Fort Bend, Galveston, Harris

Catholic Charities of Lubbock

102 Ave J, Lubbock TX 79401

1-806-765-8475

Lubbock county and the 26 counties surrounding Lubbock, on the South Plains of Texas

Catholic Charities of the Rio Grande Valley

700 N Virgen de San Juan Blvd., San Juan, TX 78589

1-956-702-4088

Starr, Hidalgo, Cameron and Willacy

Cornerstone Community Action

114 Needham, Coleman, TX 76834

1-325-625-4167

Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels

Christian Community Action

200 S Mill Street Lewisville, TX 75057

1-972-221-1224

Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, Northwest School Districts

City of Dallas

1500 Marilla, Dallas, TX 75201

1-214-670-8416

City of Dallas

City of Fort Worth Neighborhood Services

100 Fort Worth Trail, Fort Worth, TX 76102

1-817-392-5774

Tarrant County

Combined Community Action, Inc.

165 W. Austin Street Giddings, Texas 78942

1-979-540-2980

Austin, Bastrop, Colorado, Fayette, Lee

Community Action Committee of Victoria Texas

4007 Halsey Street Victoria, Texas 77903

1-361-578-2989

Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, Victoria

Community Action Corporation of South Texas

204 E. First Street Alice, Texas 78333

1-361-664-0145

Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy

Community Assistance Center

1022 McCall Ave Conroe, TX 77301

1-936-593-1096

Montgomery

Community Council of South Central Texas, Inc.

801 N State Hwy 123 Bypass, Seguin, TX 78155

1-830-303-4376

Counties: Atascosa, Bandera, Brewster, Comal, Culberson, Dimmit, Edwards, Frio, Gillespie, Guadalupe, Hudspeth, Jeff Davis, Karnes, Kendall, Kerr, Kinney, LaSalle, Live Oak, Maverick, McMullen, Medina, Presidio, Real, Uvalde, Val Verde, Wilson, Zavala

Community Services Agency of South Texas, Inc.

1701 N. 9th St, Carrizo Springs, TX 78834

1-830-876-8122

Cameron, Willacy, Brooks, Duval, San Patricio, Beeville, Jim Wells

Concho Valley Community Action Agency

133 W. Concho, Ste. 301, San Angelo, TX 76903

1-325-653-2411

Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green

Crossroads Community Action

4007 Halsey St, Victoria, TX 77901

1-361-578-2989

Victoria, Calhoun, Dewitt, Gonzales, Goliad, Lavaca, Jackson, Aransas and Refugio counties

Cypress Assistance Ministries

12930 Cypress N Houston Rd Cypress, TX 77429

1-281-955-7684

City of Cypress including Zip Codes: 77433, 77429, 77065, 77095

Dallas County Department of Health and Human Services

2377 N. Stemmons Fwy, Suite 600 Dallas, Texas 75207-2710

1-214-819-1848

Dallas

Duncanville Outreach Ministry

202 E. Cherry St., Duncanville, TX 75116

1-972-296-4986

Dallas County

East Fort Bend Human Needs Ministry

435 Safford Run Rd Stafford, TX 77477

1-281-261-1006

East Fort Bend County

Economic Action Committee of the Gulf Coast

904 Whitson St. Bay City, Texas 77404

1-979-245-6901

Matagorda, Wharton

Economic Opportunities Advancement Corporation

1800 N. Valley Mills Dr., Waco, TX 76710

1-254-753-0331

The following counties: McLennan, Bosque, Ellis, Falls, Freestone, Hill, Limestone, and Navarro

Greater Coastal Community Action Council

4700 Broadway, Suite C109 Galveston, Texas 77552

1-409-765-7878

Brazoria, Fort Bend, Galveston, Wharton

First Resource Center

2130 Country Club Rd, Palestine, TX 75803

1-903-731-9270

Anderson

Fort Bend County Social Services

301 Jackson St Richmond, TX 77469

1-281-238-3502

Fort Bend

Galveston County Community Action Council, Inc

4700 Broadway, Galveston, TX 77551

1-409-765-7878

Brazoria, Fort Bend, Galveston, Wharton

Galveston County Community Services

722 Moody Ave, Galveston, TX 77550

1-409-770-5585

Galveston

Grand Prairie United Charities

1417 Densman, Grand Prairie, TX 75051

1-972-262-2014

City of Grand Prairie

Grapevine Relief and Community Exchange

837 E Walnut St., Grapevine, TX 76051

1-817-488-7009

North East Tarrant County, Grapevine, Southlake, Colleyville, Hurst, Euless, Bedford, Keller, North Richmand Hills, Richland Hills, Haltom City, Watauga, Westlake, Trophy, Roanoke

Greater East Texas Community Action Program

206 Mimms Ave, Nacogdoches, TX 75961

1-800-621-5746

Angelina, Cherokee, Gregg, Houston, Nacogdoches, Polk, Rusk, San Jacinto, Smith, Trinity, Wood

Guadalupe Economic Services Corporation

1502 Erskine St, Lubbock, TX 79403

1-806-744-4416

Lubbock County

Helping Hands Ministry of Belton

2210 Holland Rd, Belton, TX 76513

1-254-939-7355

Bell County

Helping Hands Ministry of Ennis

604 NE Main St, Ennis, TX 75119

1-972-875-0218

Bell County

Hill Country Community Action Agency

2905 West Wallace St San Saba, TX 76877

1-325-372-5167

Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, San Saba

Hidalgo County Community Services Agency

2524 N. Closner Edinburg, Texas 78540

1-956-383-6250

Hidalgo

Hopkins County Community Chest

217 Linda Dr Sulpher Springs, TX 75482

1-903-885-3452

Delta, Fannin, Franklin, Hpkins, Hunt, Lamar, Rains, Red River, Titus, Wood

Humble Area Assistance Ministries

1302 1st St E, Humble, TX 77338

1-281-446-3663

Zip codes served: 77044, 77302, 77306, 77336, 77338, 77339, 77345, 77346, 77347, 77357, 77365, 77396, 77532, 77372

Irving Cares

440 Nursery Road Irving, TX 75060

1-972-721-9181

City of Irving

Katy Christian Ministries

3506 Porter Rd Katy, TX 77493

1-281-391-5261

Katy/West Houston Zip Codes: 77493, 77449, 77494, 77450, 77084, 77094, 77441, 77476, 77485, 77464, 77406, 77423

Kleberg County Human Services

1109 E Santa Gertrudis Kingsville, Texas 78363

1-361-595-8572

Kenedy, Kleberg

Love Network of Baytown

206 N Whiting St., Baytown, TX 77520

1-281-422-5683

Kenedy, Kleberg

Love The Hub

2005 Ave. T, Lubbock, TX 79411

1-806-404-4966

Lubbock

Memorial Assistance Ministries

1625 Blalock Rd Houston, TX 77080

1-713-468-4516

Harris County zip codes: 77008 77009 77018 77022 77024 77037 77039 77040 77041 77043 77055 77076 77079 77080 77088 77091 77092

Metrocrest Social Services

1145 N Josey Ln Carrolton, TX 75006

1-972-446-2100

Addison, Carrollton, Coppell, Farmers Branch, zip code 75287

Mission 911

911 Park Ave, Corpus Christi, TX 78401

1-361-882-0911

Nueces, San Patricio, Aransas, Jim Wells County

Mission Metroplex

210 W South St Arlington, TX 76010

1-817-277-6620

Cities of Arlington and Grand Prairie

Network of Community Ministries

1500 International Parkway, Ste 300 Richardson, TX 75081

1-972-234-8880

Zip codes served: 75252, 75248, 75254, 75240, 75251, 75080, 75081, 75243, 75231, 75082, 75044, 75042, 75238

Northwest Assistance Ministries

15555 Kuykendahl Rd, Houston, TX 77090

1-281-885-4519

"Northwest harris County Zip codes served: 75252, 75248, 75254, 75240, 75251, 75080, 75081, 75243, 75231, 75082, 75044, 75042, 75238"

Nueces County Community Action Agency

101 South Padre Island Dr. Corpus Christi, Texas 78405

1-361-883-7201

Nueces

Panhandle Community Services

1309 West 8th Ave, Plaza C Amarillo, Texas 79120-2150

1-806-372-2531

Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler

Pecos County Community Action Agency

101 North Jackson Fort Stockton, TX 79735

1-432-336-7528

Crane, Pecos, Terrell

Permian Basin Mission Center

208 Adams Ave, Odessa, TX 79761

1-432-337-0554

Permian Basin

Restoring Hope

5201 Spring Cypress Rd., Spring, TX 77379

1-281-376-5773

Zip codes served: 77379, 77388, 77069, 77068, 77090, 77375

Rolling Plains Management Corporation

118 N 1st St. Crowell, Texas 79227

1-940-684-1571

Texas Counties of Cottle, Hardeman, Foard, Wilbarger, Baylor, Wichita, Archer, Clay, Montague, Young, Jack, Shackelford, Stephens and Taylor

Salvation Army North Texas

8585 N Stemmons Fwy Ste 500N, Dallas, TX 75247

Dallas:
1-214-424-7050
Fort Worth:
1-817-344-1800

Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackleford, Stephens, Taylor, Wichita, Wilbarger, Young

Salvation Army Waco

4721 W Waco Dr, Waco, TX 76710

1-254-756-7271

Waco, McLennan

Salvation Army Wichita Falls

403 7th St Wichita Falls, TX 76301

1-940-684-1571

Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackleford, Stephens, Taylor, Wichita, Wilbarger, Young

St Vincent De Paul North Dallas

1120 Randlett Lancaster, TX 75146

1-214-520-0650

Dallas Zip codes: 75134, 75146, 75172, 75115, 75141, 75154, 75104

South Plains Community Action

411 Austin Levelland, Texas 79336

1-806-894-6104

Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum

South Texas Development Council

1002 Dicky Lane Laredo, Texas 78044

1-956-722-3995

Jim Hogg, Starr, Zapata

St Vincent de Paul North Dallas

3826 Gilbert Ave, Dallas, TX 75219

1-469-607-0909

Zip codes served: 75115, 75141, 75134, 75146, 75154, 75172

St Vincents Episcopal House

2817 Post Office St., Galveston, TX 77550

1-409-763-8521

Galveston County

Tarrant County Human Services

100 E. Weatherford Fort Worth, Texas 76196

1-817-531-5620

Tarrant

Texas Neighborhood Services Corporation

522 Palo Pinto St, Weatherford, TX 76086

1-817-598-5700

Erath, Hood, Parker, Palo Pinto, Johnson, Somervell and Wise Counties

Texoma Council of Governments

1117 Gallagher Drive, Suite 100 Sherman, Texas 75090

1-903-813-3512

Cooke, Fannin, Grayson

The Samaritan Inn

1725 N. McDonald St, Mckinney, TX 75071

1-972-542-5302

Anna, Altoga, Blue Ridge, Celina, Farmersville, McKinney, Melissa, New Hope, Princeton, Prosper, Westminster, Weston

Travis County through Health & Human Services Department

700 Lavaca St, Austin, TX 78701

1-512-854-4120

Travis County

Waxahachie CARE Services

1208 Ferris Ave Waxahachie, TX 75165

1-972-923-2273

Ellis

Webb County Community Action Agency

1110 Washington, Ste 203 Laredo, Texas 78042

1-956-523-4182

Webb

Wesley Community Center

1410 Lee St, Houston, TX 77009

1-713-236-9008

Harris

West Houston Assistance Ministries

10501 Meadowglen Ln Houston, TX 77042

1-713-780-2727

West Houston zip codes: 77036, 77042, 77057, 77063, 77072, 77077, 77082, 77083, 77009

West Texas Opportunities, Inc.

603 North 4th Street Lamesa, Texas 79331

1-806-872-8354

Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glassock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton