XOOM Energy, LLC through its family of companies is a retail electricity, renewable and natural gas provider in over 90 deregulated markets across the U.S. XOOM Energy’s family of companies includes: "XOOM Energy California, LLC", "XOOM Energy Connecticut, LLC", "XOOM Energy Delaware, LLC", "XOOM Energy Washington D.C., LLC", "XOOM Energy Georgia, LLC", "XOOM Energy Illinois, LLC", "XOOM Energy Indiana, LLC", "XOOM Energy Kentucky, LLC", "XOOM Energy Maine, LLC", "XOOM Energy Maryland, LLC", "XOOM Energy Massachusetts, LLC", "XOOM Energy Michigan, LLC", "XOOM Energy New Hampshire, LLC", "XOOM Energy New Jersey, LLC", "XOOM Energy New York, LLC", "XOOM Energy Ohio, LLC", "XOOM Energy Pennsylvania, LLC", "XOOM Energy Rhode Island, LLC", "XOOM Energy Texas, LLC", and "XOOM Energy Virginia, LLC" (hereinafter collectively "XOOM Energy") and offers electricity, renewable and/or natural gas products in each of their respective states. We are not affiliated with, nor endorsed by, any local utility or state commission.
XOOM Energy, LLC has wholly-owned subsidiaries offering natural gas and electricity service in 19 states, plus the District of Columbia, across the U.S. totaling 90+ utilities – making XOOM Energy, LLC one of the largest energy retailers in the country.
No. You are never at risk of not having service by enrolling with XOOM Energy. XOOM Energy is required to post collateral with each utility, and in the unlikely event XOOM Energy was not able to service your account, the utility would procure and deliver energy to your home or business on XOOM Energy's behalf.
An energy supplier is a company that acquires its electricity, renewable energy or natural gas supplies from the wholesale market and is licensed to sell it retail to homes and business. Wholesale energy supply sources include much of the same source that the utility will use, such as electricity generators or the open market. An energy supplier is not your local utility. The utility still operates the local distribution wires and pipes which carry electricity and natural gas through its territory and to homes or businesses. An energy supplier purchases and supplies energy, the local utility, delivers the energy to your home.
Currently, XOOM Energy Rhode Island, LLC supplies electricity in the National Grid - Narragansett Electric territories.
Energy deregulation has been around for more than two decades in certain states and is designed to ensure consumers have access to adequate and competitively priced energy supplies. While your local utility is still responsible for maintaining the wires, pipes and infrastructure that make up the distribution system, reading your meter and responding to emergencies, the utility no longer holds a monopoly on the energy service. Customers have the ability to choose from multiple competitive retailers that offer various service plans at competing rates.
No. Your local utility will remain the same and will continue to deliver the electricity to your home or business just like they did when you bought the electricity from them. The utility will also continue to bill you. XOOM Energy will appear as a line item on your bill.
Your utility company recognizes us as a licensed supplier of electricity. When your XOOM Energy enrollment is approved, we notify your utility company of the change through our systems, and XOOM Energy becomes your supplier of record.
No. You are never at risk for service disruptions for switching to XOOM Energy. In fact, you will see no difference in the service you are receiving. The only change will be in your billing. XOOM Energy will appear as a line item on your utility bill.
A fixed rate plan provides you with stability and peace of mind. Utility rates are variable rates that can change periodically. A fixed rate product may be higher or lower than utility rates, but, unlike utility rates, a fixed rate product will not change during the life of your contract. You are protected against unexpected and costly price increases and have greater control over the cost of your electricity. A variable rate plan allows you to purchase electricity at market-based prices that change from month to month. While a variable rate is subject to monthly price increases or decreases, it may help you realize the lowest possible cost in the market. However, it also exposes you to possible price increases, and, unlike a fixed rate, a variable rate does not protect you against price volatility. This may be higher or lower than the utility rate.
For XOOM Energy to offer and fulfill its term obligation to you, we have to purchase electricity in advance of usage to cover the entire length of your contract. If you cancel your contract early, XOOM Energy needs to offset the cost of selling the unused portion of your electricity to others. The cost recovery fee covers this cost and any other expenses we incur because of your cancellation.
Your utility company will bill. XOOM Energy electric supply charges will appear along with your utility service and delivery charges.
Your current supply charges are located under “Supply Services” on your current utility bill. Click here to view a sample bill.If you are currently on a fixed rate product with another supplier, that rate is guaranteed for the term of the contract. If you are on a variable rate product, your rate is not guaranteed. You should reference your Terms & Conditions for specific details.If you are currently serviced through National Grid, your rate is in effect for as long as it is approved for standard offer service by the Public Utilities Commission.
National Grid - Narragansett (Budget Plan)The Budget Plan is only available on the utility (Narragansett) portion of your charges. If you are currently enrolled on a Budget Plan, you will remain on it after switching to XOOM Energy. If you are not enrolled on a Budget Plan and would like to be, please contact Narragansett Customer Care at 800.465.1212.
It’s simple. If you are the account holder or legally authorized person on the account, you may enroll right here online. It only takes a few minutes – all you need is your utility bill to get started.
Our service is contingent upon a successful credit review. If your credit review is not successful, or if you do not adhere to a credit review, then you may be presented with the option to pay a deposit. Click here to review XOOM Energy's Deposit Policy.
Once you complete the enrollment process online, you will receive a confirmation e-mail containing your confirmation number, the summary of your order, terms and conditions and other information detailing your service with XOOM Energy.
Some of XOOM Energy's service plan contracts, but not all, allow you to switch to another service plan contract within the term of the contract, so you need to read carefully and understand the service plan contract you select.
Renewable energy is energy produced from sources that have less of a negative impact on the environment compared to fossil fuels.
Green energy can supply a significant proportion of the country’s energy needs, which has many benefits such as, environmental improvement, an increase of fuel diversity and regional economic development.
XOOM Energy provides consumers with renewable energy Information based on state law and regional fuel mix on our disclosure labels. Click on your individual renewable plan for more details. These disclosure labels are often limited to the system mix and for those enrolled in a renewable energy program, they may not include the additional, voluntary, renewable energy associated with your product.
Renewable energy costs more than traditional energy due to limited resources and availability of renewable energy at this time.
If you plan to move to an area where XOOM Energy offers service, just contact us at least 15 days before your move, and we will attempt to transfer your service to your new location. If XOOM Energy is unable to transfer the service to your new service address, you may cancel your service without penalty.
To offer you competitive rates XOOM Energy purchases its renewable energy from various energy vendors.
XOOM Energy cannot guarantee savings because each of our service plans offers a unique value proposition. Fixed rate service plans are an excellent way to lock in your rate in for the long haul and avoid price fluctuations. Your pricing remains steady, providing you with consistency and peace of mind. Variable rate plans are based on market conditions and priced on a monthly basis. If you're not looking for a long-term contract and enjoy the flexibility of market-based rates, this is the service plan for you.
We offer innovative plans at competitive rates, combined with excellent customer service. We keep it simple and straightforward. This all adds up to a great value.
XOOM Energy purchases Renewable Energy Credits (RECs) on behalf of our voluntary green customers. An REC represents the property rights to the environmental, social, and other nonpower qualities of renewable electricity generation. RECs provide flexibility in procuring green power across a diverse geographical area and applying the renewable attributes to the electricity use at a facility of choice. This flexibility allows organizations to support renewable energy development and protect the environment when green power products are not locally available. RECs can be generated from a variety of renewable sources, including but not limited to solar, wind and hydro.
Plan Description: With our variable rate BizChoice plan, your business gets the flexibility it needs! • No long-term commitment or cost recovery fee • Switch to a fixed rate plan at any time • Rate varies monthly based on market conditions Rate above is only available to customers enrolling with XOOM Energy for the first time. Rate above applies to all kWhs used. Additional documents and information: No Cost Recovery Fee No Monthly Fee Terms & Conditions (PDF) Disclosure Information Label (PDF) Contract Summary (PDF) Things you need to know: After the promotional period, this rate may change in the subsequent months at the sole discretion of XOOM Energy. XOOM's charges will be reflected on the monthly bill you receive from the utility. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching.
Plan Description: With BizSimpleClean, our variable green energy rate plan, there’s no long-term commitment or cost recovery fee. If you are not completely satisfied, you’re free to switch. Your variable rate will adjust monthly based on market conditions. Rate above is only available to customers enrolling with XOOM Energy for the first time. Rate above reflects the variable rate for the current month and applies to all kWhs used. Additional documents and information: No Cost Recovery Fee No Monthly Fee Terms & Conditions (PDF) Disclosure Information Label (PDF) Contract Summary (PDF) Things you need to know: Prices subject to change on a monthly basis and include tax. Other fees may apply. Rates above reflect the variable rate for the current month. Your monthly effective rate will correspond to the service period of your bill. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching.
Plan Description: Get the peace of mind you deserve with our BizRescueLock 12 fixed rate plan! • Enroll on BizRescueLock 12 and 5% of your monthly energy charges will be donated to PetSmart Charities!* • Lock in your rate for 12 full months • Get stability for the duration of your term • Protect your business from the uncertainty that you've come to expect with energy bills. Rate above applies to all kWhs used. Rate above is only available to customers enrolling with XOOM Energy for the first time. Additional documents and information: Cost Recovery Fee $500.00 No Monthly Fee Terms & Conditions (PDF) Disclosure Information Label (PDF) Contract Summary (PDF) Things you need to know: One year service agreement required. Other taxes and fees may apply. XOOM's charges will be reflected on the monthly bill you receive from the utility. If you cancel your service before the contract ends, a cost recovery fee of $500 may apply. If you are currently under a contract with another provider understand your obligations and rights before switching. Only the utility account holder or persons legally authorized on the account may enroll. *This promotion is sponsored by XOOM Energy, LLC, including its wholly owned subsidiaries (collectively "XOOM Energy"), doing business at 11208 Statesville Road, Suite 200, Huntersville, North Carolina 28078. The proceeds from the promotion will benefit PetSmart Charities, Inc. (“Charities”). XOOM Energy will pay to Charities in the US for its general charitable purposes the equivalent of 5% of monthly energy charges paid by participating XOOM Energy customers. This contribution is not tax deductible. Charities is an organization described in Internal Revenue Code Section 501(c)(3). A copy of its most recent financial report is available by contacting the organization at 19601 North 27th Ave., Phoenix, AZ 85027, or by telephone at 1-800-423-7387. For more information, visit www.petsmartcharities.org. Registration by Charities or the Promoter with any state regulatory agency does not imply endorsement.
Plan Description: Take the worry out of your business with our BizLock 12 fixed rate plan! • Lock in your rate for 12 full months • Get stability for the duration of your term • Protect your business from the uncertainty that you've come to expect with energy bills Rate above is only available to customers enrolling with XOOM Energy for the first time. Rate above applies to all kWhs used. Additional documents and information: Cost Recovery Fee $500.00 No Monthly Fee Terms & Conditions (PDF) Disclosure Information Label (PDF) Contract Summary (PDF) Things you need to know: One year service agreement required. Other taxes and fees may apply. XOOM's charges will be reflected on the monthly bill you receive from the utility. If you cancel your service before the contract ends, a cost recovery fee of $500 may apply. If you are currently under a contract with another provider understand your obligations and rights before switching. Only the utility account holder or persons legally authorized on the account may enroll.
Plan Description: With our fixed rate BizSimpleClean 12 Plan, lock in your green energy rate for 12 full months, guaranteed! This plan offers electricity price stability for the duration of your term, regardless of market conditions. With BizSimpleClean 12, you protect yourself from the uncertainty that comes with energy bills. Rate above is only available to customers enrolling with XOOM Energy for the first time. Rate above applies to all kWhs used. Additional documents and information: Cost Recovery Fee $500.00 No Monthly Fee Terms & Conditions (PDF) Disclosure Information Label (PDF) Contract Summary (PDF) Things you need to know: One year agreement required. Prices include tax. Other fees may apply. If you cancel your service before the contract ends, a cost recovery fee of $500 may apply. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching.
Plan Description: Take the worry out of your business with our BizLock 36 fixed rate plan! • Lock in your rate for 36 full months • Get stability for the duration of your term • Protect your business from the uncertainty that you've come to expect with energy bills Enroll today on the BizLock 36 plan and lock in a rate 5% lower than the current utility rate.* *Rate is based on the March Small Business utility rate of 0.1099/kWh. Savings are not guaranteed. Utility rates are subject to change. Rate above is only available to customers enrolling with XOOM Energy for the first time. Rate above applies to all kWhs used. Additional documents and information: Cost Recovery Fee $1,000.00 No Monthly Fee Terms & Conditions (PDF) Disclosure Information Label (PDF) Contract Summary (PDF) Things you need to know: Three year service agreement required. Other taxes and fees may apply. XOOM's charges will be reflected on the monthly bill you receive from the utility. If you cancel your service before the contract ends, a cost recovery fee of $1000 may apply. If you are currently under a contract with another provider understand your obligations and rights before switching. Only the utility account holder or persons legally authorized on the account may enroll.
Plan Description: With BizSimpleClean, our variable green energy rate plan, there’s no long-term commitment or cost recovery fee. If you are not completely satisfied, you’re free to switch. Your variable rate will adjust monthly based on market conditions. Rate above is only available to customers enrolling with XOOM Energy for the first time. Rate above reflects the variable rate for the current month and applies to all kWhs used. Additional documents and information: No Cost Recovery Fee No Monthly Fee Terms & Conditions (PDF) Disclosure Information Label (PDF) Contract Summary (PDF) Things you need to know: Prices subject to change on a monthly basis and include tax. Other fees may apply. Rates above reflect the variable rate for the current month. Your monthly effective rate will correspond to the service period of your bill. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching.
Plan Description: With our fixed rate BizSimpleClean 12 Plan, lock in your green energy rate for 12 full months, guaranteed! This plan offers electricity price stability for the duration of your term, regardless of market conditions. With BizSimpleClean 12, you protect yourself from the uncertainty that comes with energy bills. Rate above is only available to customers enrolling with XOOM Energy for the first time. Rate above applies to all kWhs used. Additional documents and information: Cost Recovery Fee $500.00 No Monthly Fee Terms & Conditions (PDF) Disclosure Information Label (PDF) Contract Summary (PDF) Things you need to know: One year agreement required. Prices include tax. Other fees may apply. If you cancel your service before the contract ends, a cost recovery fee of $500 may apply. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching.