XOOM Energy, LLC through its family of companies is an independent retail electricity, renewable and natural gas provider in over 90 deregulated markets across the U.S. XOOM Energy’s family of companies includes: "XOOM Energy California, LLC", "XOOM Energy Connecticut, LLC", "XOOM Energy Delaware, LLC", "XOOM Energy Washington D.C., LLC", "XOOM Energy Georgia, LLC", "XOOM Energy Illinois, LLC", "XOOM Energy Indiana, LLC", "XOOM Energy Kentucky, LLC", "XOOM Energy Maine, LLC", "XOOM Energy Maryland, LLC", "XOOM Energy Massachusetts, LLC", "XOOM Energy Michigan, LLC", "XOOM Energy New Hampshire, LLC", "XOOM Energy New Jersey, LLC", "XOOM Energy New York, LLC", "XOOM Energy Ohio, LLC", "XOOM Energy Pennsylvania, LLC", "XOOM Energy Rhode Island, LLC", "XOOM Energy Texas, LLC", and "XOOM Energy Virginia, LLC" (hereinafter collectively "XOOM Energy") and offers electricity, renewable and/or natural gas products in each of their respective states. We are not affiliated with, nor endorsed by, any local utility or state commission.
XOOM Energy, LLC has wholly-owned subsidiaries offering natural gas and electricity service in 19 states, plus the District of Columbia, across the U.S. totaling 90+ utilities – making XOOM Energy, LLC one of the largest energy retailers in the country.
No. You are never at risk of not having service by enrolling with XOOM Energy. XOOM Energy is required to post collateral with each utility, and in the unlikely event XOOM Energy was not able to service your account, the utility would procure and deliver energy to your home or business on XOOM Energy's behalf.
An energy supplier is a company that acquires its electricity, renewable energy or natural gas supplies from the wholesale market and is licensed to sell it retail to homes and business. Wholesale energy supply sources include much of the same source that the utility will use, such as electricity generators or the open market. An energy supplier is not your local utility. The utility still operates the local distribution wires and pipes which carry electricity and natural gas through its territory and to homes or businesses. An energy supplier purchases and supplies energy, the local utility, delivers the energy to your home.
Energy deregulation has been around for more than two decades in certain states and is designed to ensure consumers have access to adequate and competitively priced energy supplies. While your local utility is still responsible for maintaining the wires, pipes and infrastructure that make up the distribution system, reading your meter and responding to emergencies, the utility no longer holds a monopoly on the energy service. Customers have the ability to choose from multiple competitive retailers that offer various service plans at competing rates.
No. Your local utility will remain the same and will continue to deliver energy to your home or business just like they did when you bought the energy supply from them.
No. You are never at risk for service disruptions for switching to XOOM Energy. In fact, you will see no difference in the service you are receiving. The only change will be in your billing, which will be according to the service plan contract rate you selected.
In Indiana, customers cannot switch from one supplier to another directly. You must first cancel your service with your current supplier. Once you have cancelled your service, you can then enroll with XOOM Energy via our website. You are never at risk of service disruptions for switching to XOOM. You will continue your service with your provider until your XOOM enrollment is processed.
A fixed rate plan provides you with stability and peace of mind. A fixed rate product may be higher or lower than utility rates, but, unlike utility rates, a fixed rate product will not change during the life of your contract. You are protected against unexpected and costly price increases and have greater control over the cost of your energy. A variable rate plan allows you to purchase energy at market-based prices that change from month to month. While a variable rate is subject to monthly price increases or decreases, it may help you realize the lowest possible cost in the market. However, it also exposes you to possible price increases, and, unlike a fixed rate, a variable rate does not protect you against price volatility. This may be higher or lower than the utility rate.
For XOOM Energy to offer and fulfill its term obligation to you, we have to purchase energy in advance of usage to cover the entire length of your contract. If you cancel your contract early, XOOM Energy needs to offset the cost of selling the unused portion of your energy to others. The cost recovery fee covers this cost and any other expenses we incur because of your cancellation.
XOOM Energy service will typically commence on your meter read date immediately following your successful enrollment in our program, meaning it may take up to 30 days.
You will receive your bill directly from the utility. XOOM Energy supply charges will appear along with your utility service and delivery charges.
NIPSCO (BudgetPlan Billing)BudgetPlan Billing is available on both the XOOM ENergy and utility (NIPSCO) portion of your charges. If you are currently enrolled in BudgetPlan Billing, you will remain so after switching to XOOM Energy. If you are not enrolled in BudgetPlan Billing and would like to be, please contact NIPSCO Customer Care at 800.634.3524.
It’s simple. If you are the account holder or legally authorized person on the account, you may enroll right here online. It only takes a few minutes – all you need is your utility bill to get started.
Once you complete the enrollment process online, you will receive a confirmation e-mail containing your confirmation number, the summary of your order and other information detailing your service with XOOM Energy. Once the utility accepts enrollment, your service will be switched to XOOM Energy.
Some of XOOM Energy's service plan contracts, but not all, allow you to switch to another service plan contract within the term of the contract, so you need to read carefully and understand the service plan contract you select.
If you plan to move to an area where XOOM Energy offers service, just contact us at least 15 days before your move, and we will attempt to transfer your service to your new location. If XOOM Energy is unable to transfer the service to your new service address, you may cancel your service without penalty.
XOOM Energy cannot guarantee savings because each of our service plans offers a unique value proposition. Fixed rate service plans are an excellent way to lock in your rate in for the long haul and avoid price fluctuations. Your pricing remains steady, providing you with consistency and peace of mind. Variable rate plans are based on market conditions and priced on a monthly basis. If you're not looking for a long-term contract and enjoy the flexibility of market-based rates, this is the service plan for you.
We offer innovative plans at competitive rates, combined with excellent customer service. We keep it simple and straightforward. This all adds up to a great value.
XOOM Energy purchases Renewable Energy Credits (RECs) on behalf of our voluntary green customers. An REC represents the property rights to the environmental, social, and other nonpower qualities of renewable electricity generation. RECs provide flexibility in procuring green power across a diverse geographical area and applying the renewable attributes to the electricity use at a facility of choice. This flexibility allows organizations to support renewable energy development and protect the environment when green power products are not locally available. RECs can be generated from a variety of renewable sources, including but not limited to solar, wind and hydro.
Plan Description: With our variable rate BizChoice plan, your business gets the flexibility it needs! • No long-term commitment or cost recovery fee • Switch to a fixed rate plan at any time • Rate varies monthly based on market conditions Rate above is only available to customers enrolling with XOOM Energy for the first time. Rate above reflects the current variable rate and applies to all therms used. Rate above applies to commodity portion of bill only and does not include Interstate Transportation/Storage Charge of $0.082 per therm. Additional documents and information: No Cost Recovery Fee No Monthly Fee Terms & Conditions (PDF) Things you need to know: After the promotional period, this rate may change in the subsequent months at the sole discretion of XOOM Energy. XOOM's charges will be reflected on the monthly bill you receive from the utility. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching.
Plan Description: Take the worry out of your business with our BizLock 12 fixed rate plan! • Lock in your rate for 12 full months • Get stability for the duration of your term • Protect your business from the uncertainty that you've come to expect with energy bills Rate above applies to all therms used and is only available to customers enrolling with XOOM Energy for the first time. Rate above applies to commodity portion of bill only and does not include Interstate Transportation/Storage Charge of $0.082 per therm. Additional documents and information: Cost Recovery Fee $150.00 No Monthly Fee Terms & Conditions (PDF) Things you need to know: One year service agreement required. Other taxes and fees may apply. XOOM's charges will be reflected on the monthly bill you receive from the utility. If you cancel your service before the contract ends, a cost recovery fee of $150 may apply. If you are currently under a contract with another provider understand your obligations and rights before switching. Only the utility account holder or persons legally authorized on the account may enroll.