Frequently Asked Questions

XOOM Energy, LLC through its family of companies is a retail electricity, renewable, and natural gas provider in over 90 energy choice markets across the U.S. XOOM Energy’s family of companies includes: "XOOM Energy California, LLC", "XOOM Energy Connecticut, LLC", "XOOM Energy Delaware, LLC", "XOOM Energy Washington D.C., LLC", "XOOM Energy Georgia, LLC", "XOOM Energy Illinois, LLC", "XOOM Energy Indiana, LLC", "XOOM Energy Kentucky, LLC", "XOOM Energy Maine, LLC", "XOOM Energy Maryland, LLC", "XOOM Energy Massachusetts, LLC", "XOOM Energy Michigan, LLC", "XOOM Energy New Hampshire, LLC", "XOOM Energy New Jersey, LLC", "XOOM Energy New York, LLC", "XOOM Energy Ohio, LLC", "XOOM Energy Pennsylvania, LLC", "XOOM Energy Rhode Island, LLC", "XOOM Energy Texas, LLC", and "XOOM Energy Virginia, LLC" (hereinafter collectively "XOOM Energy") and offers electricity, renewable and/or natural gas products in each of their respective states. We are not affiliated with, nor endorsed by any local utility or state commission.

No. You are never at risk of not having service by enrolling with XOOM Energy. XOOM Energy is required to post collateral with each utility, and in the unlikely event XOOM Energy was not able to service your account, the utility would procure and deliver energy to your home or business on XOOM Energy’s behalf.

An energy supplier is a company that acquires its electricity, renewable energy or natural gas supplies from the wholesale market and is licensed to sell it retail to homes and businesses. Wholesale energy supply sources include much of the same sources that other marketers will use, such as electricity generators or the open market. An energy supplier is not your local utility.
The utility still operates the local distribution wires and pipes which carry electricity and natural gas through its territory and to homes and businesses. An energy supplier purchases and supplies energy, then the local utility delivers the energy to your home.

Learn more about Atlanta Gas Light's role- We're Working for You

Currently, XOOM Energy Georgia, LLC supplies natural gas in the Atlanta Gas Light (AGL) territory.

Learn more about Atlanta Gas Light's role- We're Working For You

XOOM Energy, LLC has wholly-owned subsidiaries offering natural gas and electricity service in 19 states, plus the District of Columbia, across the U.S. totaling 90+ utilities – making XOOM Energy, LLC one of the largest energy retailers in the country.

No. Your local utility will remain the same and will continue to deliver energy to your home or business, just like they did when you bought your energy supply from any other marketer.

Please contact your local natural gas utility for any problems you may be having with receiving your energy supply or for any emergencies.

In order for XOOM Energy Georgia, LLC to offer and fulfill its term obligation to you, we have to purchase natural gas in advance of usage to cover the entire length of your contract. If you cancel your contract early, XOOM Energy Georgia, LLC needs to offset the cost of selling the unused portion of your natural gas and electricity to others. The Cancellation Fee covers this cost and any other expenses we incur because of your cancellation. A Cancellation Fee does not apply to all plans.

Should you have any further questions or concerns, please feel free to contact our Customer Care at 855-203-3808.
website: www.xoomenergy.com
address: XOOM Energy, LLC at 804 Carnegie Center, Princeton, NJ 08540.
email: customercare@xoomenergy.com

Yes, you will receive your bill from XOOM Energy Georgia, LLC. XOOM Energy natural gas supply charges will appear along with your AGL service and delivery charges. You will make one payment to XOOM Energy Georgia, LLC.

XOOM Energy Georgia, LLC service will begin with your first meter read after AGL processes and confirms your enrollment. The entire process may take 10-40 days depending on the rules of AGL.

You will receive an email 60 days prior to your contract ending notifying you of your renewal options and instructions. You will receive another email, and letter in the mail, 30 days prior to your contract ending also notifying you of your options and how to renew. If you have a fixed-price contract with XOOM Energy Georgia, LLC and you take no action to renew, your contract will automatically renew and you will auto default to a variable price, month-to-month plan, in accordance with your notice.

Yes! If you wish to switch to Budget Billing, please contact XOOM Energy Customer Care at 855-203-3808.

Yes! Paperless Billing is an eco-friendly and convenient way to receive your XOOM Energy Georgia, LLC bill. Instead of receiving a paper copy in the mail, you will get an email letting you know your bill is ready to view. All you have to do is go to your MyXOOM account and view your bill directly from your computer or mobile device. It’s that easy!

If you have not yet enrolled with XOOM Energy Georgia, LLC, you can select Paperless Billing during the enrollment process.
If you are already a XOOM Energy Georgia, LLC customer, you can go to your MyXOOM account and opt into Paperless Billing or call XOOM Energy Customer Care at 855-203-3808.

If you plan to move to an area where XOOM Energy Georgia, LLC offers service, you will need to choose an available plan and complete the enrollment process. To search available plans, please visit https://xoomenergy.com/en/residential/georgia/natural-gas/agl.

Yes, new XOOM Energy natural gas customers in GA will be charged a $50 move-in fee as indicated in your Terms and Conditions and Disclosure Statement.

Currently, for GA residents, XOOM Energy is not able to transfer services. To enroll in natural gas services, you will choose an available plan and complete the enrollment process. To search available plans, please visit xoomenergy.com/en/residential/georgia/natural-gas/agl.

A Switch is when a customer is simply changing from one Energy Marketer to another without moving service locations.

If you have not switched services in the past 12 months, there is no fee. If you have switched 1 or more times in the past 12 months, you will be charged a fee of $7.50.

Energy choice has been around for more than two decades in certain states and is designed to ensure consumers have access to adequate and competitively priced energy supplies. While your local utility is still responsible for maintaining the wires, pipes and infrastructure that make up the distribution system, reading your meter and responding to emergencies, the utility no longer holds a monopoly on the energy service. Customers have the ability to choose from multiple competitive retailers that offer various service plans at competing rates.

The Dedicated Design Day Capacity (DDDC) is a metric utilized by AGL to determine the amount of natural gas allocated ("dedicated") to individual homes or businesses. It's calculated based on past gas consumption patterns and the peak demand experienced on the coldest day of the year. AGL is tasked with ensuring sufficient pipeline and storage capacity to fulfill every customer's requirements during severe cold spells, and the DDDC calculation plays a crucial role in achieving this objective.

The DDDC accounts for the operational expenses incurred during the coldest day of the year, and it undergoes annual reassessment. For the majority of households and small businesses, natural gas serves as a primary source of heating. Thus, during cold weather, having an ample supply of natural gas becomes essential to maintaining warmth within your premises. Consequently, your DDDC Factor is determined through an analysis of past usage trends, the number of natural gas appliances, and other pertinent factors influencing the demand on the system's capacity at your location.

In instances where you're a new customer lacking 12 months of consumption history with Atlanta Gas Light, the DDDC is computed based on factors such as the gas equipment utilized, the square footage of your space, and the structural type.

AGL conducts an annual recalculation and updating of the DDDC specific to your location. Consequently, each September, you can expect to observe this update reflected on your bill. During this yearly assessment, AGL meticulously scrutinizes the past gas consumption and usage patterns at your residence or establishment. The primary determinant influencing your DDDC calculation is the comparison between last year's gas usage during the coldest period and your typical summer consumption, if applicable. AGL utilizes this data to gauge the amount of natural gas typically required during cold weather, thus establishing your DDC to ensure adequate reserves for your premises. As alterations to your DDDC directly impact AGL Pass-Through Charges, you may notice fluctuations in your bills from year to year if your DDDC undergoes adjustments. It's important to note that your DDDC Factor is location-specific, meaning that if you relocate, your DDDC will be recalibrated for your new address and reset accordingly in September.

XOOM Energy has compiled a list of the industry terms and their definitions here.

You must be 65 years of age or older and have a total annual combined income of $25,760 or less. If you are eligible, you will receive up to a $14 monthly discount on your base charge. Natural Gas service must be in the customer’s name to be eligible. If you qualify, please complete the mail in application

Your utility company recognizes us as a licensed supplier of natural gas. When your XOOM Energy enrollment is approved, we notify your utility company of the change through our systems, and XOOM Energy becomes your supplier of record.

A fixed price plan provides you with stability and peace of mind. A fixed-price product may be higher or lower than utility rates, but, unlike utility rates, a fixed-price product will not change during the life of your contract. You are protected against unexpected and costly price increases and have greater control over the cost of your energy.

Unlike a fixed price plan, a variable price plan fluctuates monthly and does not protect you against price volatility. This may be higher or lower than the utility rate.

Paperless Billing is an eco-friendly and convenient way to receive your XOOM Energy bill. Instead of receiving a paper copy in the mail, you will get an email letting you know your bill is ready to view. All you have to do is go to your MyXOOM account and view your bill directly from your computer or mobile device! It's that easy!

*Available in California (SDG&E and SoCal Gas), Georgia, and Texas.

It’s simple. If you are the account holder or legally authorized person on the account, you may enroll right here online. It only takes a few minutes – all you need is your utility bill to get started.

Some of XOOM Energy's service plan contracts, but not all, allow you to switch to another service plan contract within the term of the contract, so you need to read carefully and understand the service plan contract you select.

XOOM Energy cannot guarantee savings because each of our service plans offers a unique value proposition.

Fixed price service plans are an excellent way to lock in your rate for the long haul and avoid price fluctuations. Your pricing remains steady, providing you with consistency and peace of mind.

Variable price plans are priced on a monthly basis. If you’re not looking for a long-term contract and enjoy flexibility, then consider enrolling on a variable price energy plan.

XOOM Energy has proudly served our customers with the belief that the power of personal connections is what helps sets us apart. Connecting you, your friends, and your family with the energy everyone needs, along with the energy plans and dedicated service everyone wants. When you choose XOOM Energy you can be confident you have chosen a dependable energy provider that strives each day to help our customers power what matters the most!