Frequently Asked Questions

XOOM Energy, LLC through its family of companies is a retail electricity, renewable, and natural gas provider in over 90 energy choice markets across the U.S. XOOM Energy’s family of companies includes: "XOOM Energy California, LLC", "XOOM Energy Connecticut, LLC", "XOOM Energy Delaware, LLC", "XOOM Energy Washington D.C., LLC", "XOOM Energy Georgia, LLC", "XOOM Energy Illinois, LLC", "XOOM Energy Indiana, LLC", "XOOM Energy Kentucky, LLC", "XOOM Energy Maine, LLC", "XOOM Energy Maryland, LLC", "XOOM Energy Massachusetts, LLC", "XOOM Energy Michigan, LLC", "XOOM Energy New Hampshire, LLC", "XOOM Energy New Jersey, LLC", "XOOM Energy New York, LLC", "XOOM Energy Ohio, LLC", "XOOM Energy Pennsylvania, LLC", "XOOM Energy Rhode Island, LLC", "XOOM Energy Texas, LLC", and "XOOM Energy Virginia, LLC" (hereinafter collectively "XOOM Energy") and offers electricity, renewable and/or natural gas products in each of their respective states. We are not affiliated with, nor endorsed by any local utility or state commission.

XOOM Energy, LLC has wholly-owned subsidiaries offering natural gas and electricity service in 19 states, plus the District of Columbia, across the U.S. totaling 90+ utilities – making XOOM Energy, LLC one of the largest energy retailers in the country.

No. You are never at risk of not having service by enrolling with XOOM Energy. XOOM Energy is required to post collateral with each utility, and in the unlikely event XOOM Energy was not able to service your account, the utility would procure and deliver energy to your home or business on XOOM Energy's behalf.

Connecticut Past Variable Rates

The actual rate that a customer is charged may depend on a customer's bill cycle. If a United Illuminating customer billing period spans more than 1 month, the rate will reflect a proration of the rate in both months. In Eversource Energy (formerly CL&P), your billed rate will be the effective rate at the time in which your meter is read. All rates are subject to change on a monthly basis. Please revisit this page for the most current information.

An energy supplier is a company that acquires its electricity, renewable energy or natural gas supplies from the wholesale market and is licensed to sell it retail to homes and business. Wholesale energy supply sources include much of the same source that the utility will use, such as electricity generators or the open market. An energy supplier is not your local utility.

The utility still operates the local distribution wires and pipes which carry electricity and natural gas through its territory and to homes or businesses. An energy supplier purchases and supplies energy, the local utility, delivers the energy to your home.

Currently, XOOM Energy Connecticut, LLC supplies electricity in: Eversource - CT and United Illuminating markets.

Energy choice has been around for more than two decades in certain states and is designed to ensure consumers have access to adequate and competitively priced energy supplies. While your local utility is still responsible for maintaining the wires, pipes and infrastructure that make up the distribution system, reading your meter and responding to emergencies, the utility no longer holds a monopoly on the energy service. Customers have the ability to choose from multiple competitive retailers that offer various service plans at competing rates.

No. Your local utility will remain the same and will continue to deliver the electricity to your home or business just like they did when you bought the electricity from them. The utility will also continue to bill you. XOOM Energy will appear as a line item on your bill.

Your utility company recognizes us as a licensed supplier of electricity. When your XOOM Energy enrollment is approved, we notify your utility company of the change through our systems, and XOOM Energy becomes your supplier of record.

No. You are never at risk for service disruptions for switching to XOOM Energy. In fact, you will see no difference in the service you are receiving. The only change will be in your billing. XOOM Energy will appear as a line item on your utility bill.

All fees are outlined and explained in the Terms and Conditions that accompany each service plan.

Your utility company will continue to send your monthly electricity bill. XOOM Energy electricity supply charges will appear along with your utility service and delivery charges.

Eversource Energy - CT
Budget Billing is available on both the XOOM Energy and utility Eversource Energy - CT portion of your charges. If you are currently enrolled on a Budget Billing plan, you will remain on it after switching to XOOM Energy. If you are not enrolled in Budget Billing and would like to be, please contact Eversource Energy - CT Customer Care at 800.286.2000.

United Illuminating (Budget Billing)
Budget Billing is available on both the XOOM Energy and utility (United Illuminating) portion of your charges. If you are currently enrolled on a Budget Billing plan, you will remain on it after switching to XOOM Energy. If you are not enrolled in Budget Billing and would like to be, please contact United Illuminating Customer Care at 800.722.5584.

It’s simple. If you are the account holder or legally authorized person on the account, you may enroll right here online. It only takes a few minutes – all you need is your utility bill to get started.

Once you complete the enrollment process online, you will receive a confirmation e-mail containing your confirmation number, the summary of your order, terms and conditions and other information detailing your service with XOOM Energy.

If you plan to move to an area where XOOM Energy offers service, just contact us at least 15 days before your move, and we will attempt to transfer your service to your new location. If XOOM Energy is unable to transfer the service to your new service address, you may cancel your service without penalty.

XOOM Energy has proudly served our customers with the belief that the power of personal connections is what helps sets us apart. Connecting you, your friends, and your family with the energy everyone needs, along with the energy plans and dedicated service everyone wants. When you choose XOOM Energy you can be confident you have chosen a dependable energy provider that strives each day to help our customers power what matters the most!