Contact Us

XOOM Energy is committed to providing the very best in service and support.
Please fill out the form below so that we may assist you with any questions or concerns.

 

Need to change your plan, renew your contract or update your contact information?

Visit us online at myxoomenergy.com and manage your energy on your time!

 

Contact Us Online

Please complete the form below or call us at 1-888-997-8979 to submit your request. Upon submission, one of our representatives will contact you to verify that you are authorized to make the request. We will use data gathered here only to process your request and for record-keeping as required by CCPA.


Outage? Call your utility!

If you are experiencing a problem with your service, including an outage, downed lines, or if you smell gas, please contact your local utility immediately (phone numbers are listed below).

Customer Care icon

Customer Care

888-997-8979
Monday - Friday
8:00 a.m. - 11:00 p.m. (ET)
Saturday
9:00 a.m. - 7:00 p.m. (ET)

Chat Hours
Monday - Friday
8:30 a.m. - 5:30 p.m. (ET)

XOOM Energy, LLC
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078

Texas Customers
833-355-XOOM (9666)

Georgia Customers
855-203-3808

Georgia customers, if your natural gas service has been disconnected and you would like to reconnect it, please contact XOOM Energy Customer Care at 855-203-3808.


Pending Enrollments

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Enrollment Status

To check the status of your enrollment or if you need to upload documents to complete your enrollment, follow the links below.

 Enrollment Status

 Documents Upload

 Enrollment Status and Documents Upload for Texas Customers

Deposits

XOOM Energy
Attn: Deposits
11208 Statesville Road
Suite 200
Huntersville, NC 28078

XOOM Energy Texas, LLC
P.O. BOX 660133
DALLAS TX 75266-0133


Payment Options

Pay Online icon

Pay Online

Make a quick and secure payment with your MyXOOM account from your checking account or pay using your debit or credit card.

Georgia, Southern California and Texas customers can make quick and secure payments using your checking account or pay using your debit or credit card.

We accept Visa, MasterCard, and Discover

Learn more about how to read your monthly energy bill by visiting our How to Read Your Bill page.


Pay By Phone icon

Pay By Phone

To make a payment by phone, contact us 24/7 and pay using VISA, Mastercard or Discover. 

888-997-8979
Monday - Friday
8:00 a.m. - 11:00 p.m. (ET)
Saturday
9:00 a.m. - 7:00 p.m (ET)

 

Texas Residential Customers
833-355-XOOM (9666)
Monday - Friday
7:00 a.m. - 10:00 p.m. (CT)
Saturday
8:00 a.m. - 6:00 p.m (CT)

 

Texas Small Business Customers
833-355-XOOM (9666)
Monday - Friday
8:00 a.m. - 5:30 p.m. (CT)

 

Georgia Customers
855-203-3808
Monday - Friday
8:00 a.m. - 11:00 p.m. (ET)
Saturday
9:00 a.m. - 7:00 p.m. (ET)

We accept Visa, MasterCard, and Discover logos


Pay In Person icon

Pay In Person

If you want to pay in cash, we accept payments at the following locations. Bill Account Number will be required.

Texas
Barri Financial Group
CheckFree
Fidelity Express

 

California
ACE Cash Express

 

Georgia
ACE Cash Express


Pay By Mail icon

Pay By Mail

Send your check or money order to one of the below addresses in your area.

Please make all checks and money orders payable to the corresponding LLC of your state.

 

California Customers

XOOM Energy California, LLC
Attn: Accounts Receivable
PO Box 650117
Dallas, TX 75265-0117

 

Georgia Customers

XOOM Energy Georgia, LLC
Attn: Accounts Receivable
PO Box 650117
Dallas, TX 75265-0117

 

Texas Customers

XOOM Energy Texas, LLC
P.O. Box 660133
Dallas, TX 75266-0133


Auto Bill Pay icon

Auto Bill Pay

All recurring payments must be set up in our billing system with updated credit card information.
Visit us online at myxoomenergy.com and click "Pay My Bill".

For Texas accounts use our new online billing portal.


Office Location Icon

XOOM Energy Headquarters

XOOM Energy, LLC
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078

Satellite Offices

Michigan Office

XOOM Energy Michigan, LLC
755 W. Big Beaver Rd., Suite 2020
Troy, MI 48084
248.480.7264

New Jersey Office

XOOM Energy New Jersey, LLC
804 Carnegie Center
Princeton, NJ 08540
248.480.7264

Ohio Office

XOOM Energy Ohio, LLC
33570 Lake Rd.
Avon Lake, OH 44012

Texas Office

XOOM Energy Texas, LLC
One Shell Plaza
910 Louisiana St.
Houston, TX 77002
XOOM Energy Texas PUC License #10203