Contact XOOM Energy

Have a question? At XOOM Energy, we're committed to providing a level of service that our customers can depend on. Our friendly Customer Care team is standing by to assist you.

Need to change your plan, renew your contract or update your contact information?  Visit us at and manage your energy on your time!

Contact us Online

Please fill out the form below. This information must be completed by the account holder and correspond to the information that XOOM has on file. All items are required. We will respond to you as soon as possible.

Utility Number:

Credit Inquiry

To check the status of your credit review, subsequent manual review or submitted documentation, contact our Credit Team by clicking the button below.


By Phone

Monday through Friday, 8:00 a.m.– 9:00 p.m. (EST)

Media Relations

By Mail – Headquarters

XOOM Energy
11208 Statesville Road
Suite 200
Huntersville, NC 28078

By Mail – Satellite Offices

Michigan Office
13854 Lakeside Circle
Sterling Heights, MI 48413

New Jersey Office
744 Broad Street
16th Floor
Newark, NJ 07102

Ohio Office
52 E. Gay Street
Columbus, OH 43215

Texas Office
717 W Main Street - Suite 4B
Midlothian, TX 76065
XOOM Energy Texas PUC License #10203

By Mail – Billing

California Customers
XOOM Energy California, LLC
Attn: Accounts Receivable
P.O. Box 9001222
Louisville, KY 40290-1222

New Jersey Customers
XOOM Energy New Jersey, LLC
Attn: Accounts Receivable
P.O. Box 9001202
Louisville, KY 40290-1202

Texas Customers
XOOM Energy Texas, LLC
Attn: Accounts Receivable
P.O. Box 9001847
Louisville, KY 40290-1847

Overnight Remittance
XOOM Energy
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213

By Mail – Customer Care

XOOM Energy
106 Maplewood Dr
Hazle Township, PA 18202

By Mail – Deposits

XOOM Energy
Attn: Deposits
11208 Statesville Road
Suite 200
Huntersville, NC 28078

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Call your utility!

If you are experiencing a problem with your service, including an outage, downed lines, or if you smell gas, please contact your local utility immediately (phone numbers are listed below).


Pacific Gas & Electric (PG&E): 800.743.5002
San Diego Gas & Electric (SDG&E): 800.411.7343
Southern California Gas Company (SoCal): 800.427.2200


Connecticut Light & Power (CL&P):  800.286.2000
United Illuminating: 800.722.5584


Delmarva - New Castle County: 800.898.8042
Delmarva - Kent & Sussex Counties: 800.898.8045

District of Columbia

Pepco - DC: 877.737.2662


Ameren: 800.755.5000
ComEd: 800.334.7661
Nicor Gas: 888.642.6748
North Shore Gas: 866.556.6005 
Peoples Gas: 866.556.6002


NIPSCO:  800.634.3524


Columbia Gas of Kentucky:  800.432.9515


Emera Maine (formerly Bangor Hydro):  800.440.1111
Central Maine Power: 800.696.1000


Baltimore Gas & Electric (Natural Gas): 800.685.0123
Baltimore Gas & Electric (Electricity): 877.778.2222
Delmarva - Cecil & Hartford Counties: 800.898.8042
Delmarva - Eastern Shore of Maryland: 800.898.8045
Pepco: 877.737.2662
Washington Gas Light: 800.752.7520 or 703.750.1400


National Grid: 800.548.8000
NSTAR: 800.592.2000
Western Massachusetts Electric: 877.659.6326


MichCon:  800.947.5000
Consumers Energy: 800.477.5050

New Hampshire

Public Service of New Hampshire: Residential: 800.662.7764 - Business: 866.554.6025

New Jersey

Atlantic City Electric800.833.7476
Jersey Central Power & Light (JCP&L): 800.662.3115
New Jersey Natural Gas:  800.427.5325
PSE&G: 800.436.7734
South Jersey Gas: 800.582.7060

New York

Consolidated Edison: 800.752.6633
Central Hudson Gas & Electric: 800.527.2714
RG&E (Electricity): 800.743.1701
RG&E (Natural Gas): 800.743.1702
National Fuel Gas Company - New York: 800.444.3130
National Grid - KeySpan Long Island: 800.930.5003
National Grid - KeySpan Metro: 718.643.4050
National Grid - Upstate Electric and Gas: 800.642.4272
NYSEG (Electricity):  800.572.1131
Orange & Rockland (Electricity):  877.434.4100
Orange & Rockland (Natural Gas):  800.533.5325


AEP Ohio: 800.672.2231
Columbia of Ohio: 800.344.4077
Dayton Power and Light Co.: 877.468.8243
Dominon East of Ohio:  877.542.2630
Duke Energy - Gas: 800.634.4300
Duke Energy - Electricity: 800.543.5599
First Energy - Illuminating Co.: 888.544.4877
First Energy - Ohio Edison: 888.544.4877
First Energy - Toledo Edison: 800.544.4877


Columbia Gas of Pennsylvania: 888.460.4332
Duquesne Light: 412.393.7100 or 888.393.7000
First Energy - Met Ed: 888.544.4877
First Energy - Penelec: 888.544.4877
National Fuel Gas Company - PA: 800.444.3130
PPL Electric: 800.342.5775
PECO Electric and Gas: 800.841.4141
Peoples Gas of Pennsylvania: 800.400.4271
West Penn Electric: 888.544.4877

Rhode Island

National Grid-Narragansett: 800.465.1212


AEP Texas - Central:  866.223.8508
AEP Texas - North: 866.223.8508
CenterPoint Energy: 800.332.7143 or 713.207.2222
Texas-New Mexico Power866.866.7456


Columbia Gas of Virginia: 800-544-5606
Washington Gas of Virginia: 800-752-7520 or 703-750-1400