Contact Us

XOOM Energy Customer Care will be closed on Monday, May 25th in observance of Memorial Day.

XOOM Energy is committed to providing the very best in service and support.  Please fill out the form below so that we may assist you with any questions or concerns.

Need to change your plan, renew your contract or update your contact information?
Visit us online at myxoomenergy.com and manage your energy on your time!

 

Contact Us Online

This information must be completed by the account holder and correspond to the information that XOOM has on file. We will respond to you as soon as possible. * items are required.


Outage? Call your utility!

If you are experiencing a problem with your service, including an outage, downed lines, or if you smell gas, please contact your local utility immediately (phone numbers are listed below).

Pay Online

Visit the ‘My Account’ section and click the orange "Pay My Bill" button at the top of the page.  You can make a one-time payment with your debit/credit card or sign up to have your payment automatically drafted each month.

 

  My Account/Pay My Bill - CA

  My Account/Pay My Bill - TX

 

  How to read my XOOM Energy Bill
Texas Bill Sample

  How to read my XOOM Energy Bill
SoCal/SDG&E Bill Sample

 

Pay By Mail

Send your check or money order (payable to XOOM Energy) to one of the below addresses in your area:

California Customers

XOOM Energy California, LLC
Attn: Accounts Receivable
P.O. Box 9001202
Louisville, KY 40290-1202

New Jersey Customers

XOOM Energy New Jersey, LLC
Attn: Accounts Receivable
P.O. Box 9001202
Louisville, KY 40290-1202

Texas Customers

XOOM Energy Texas, LLC
Attn: Accounts Receivable
P.O. Box 650411
Dallas, TX  75265-0411

Overnight Remittance

XOOM Energy
PPS/489
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213

 

Pay By Phone

Call us 24/7 at 888-997-8979 (toll-free) and select option #3 to make a one-time payment with your debit/credit card.

Pay Online

Visit us online at myxoomenergy.com and click "Pay My Bill".

AutoPay

ALL reoccurring payments must be set up in our new billing system with updated credit card information.  Visit us online at myxoomenergy.com and click "Pay My Bill".

Additional Support

Customer Care

(888) 997-8979
Monday - Friday
8:00 a.m.-9:00 p.m. (EST)

XOOM Energy
Attn: Customer Care
11208 Statesville Road, Suite 200
Huntersville, NC 28078

 

Credit Inquiry

To check the status of your credit review, subsequent manual review or submitted documentation, contact our Credit Team by clicking the button below.

 Credit Inquiry

 

Deposits

XOOM Energy
Attn: Deposits
11208 Statesville Road
Suite 200
Huntersville, NC 28078

 

Media Relations

info@xoomenergy.com

 

XOOM Headquarters

XOOM Energy
11208 Statesville Rd.
Suite 200
Huntersville, NC 28078

Satellite Offices

Send your check or money order (payable to XOOM Energy) to one of the below addresses in your area:

Michigan Office

13854 Lakeside Circle
Sterling Heights, MI 48413
586.838.1255

New Jersey Office

744 Broad Street
16th Floor
Newark, NJ 07102

Ohio Office

52 E. Gay Street
Columbus, OH 43215

Texas Office

717 W Main Street - Suite 4B
Midlothian, TX 76065
713.230.8515
XOOM Energy Texas PUC License #10203