Residential service plans

Waived Deposits

Waived Deposits

XOOM Energy can waive your deposit if you qualify for one of reasons listed below.  We must receive any required documentation within 10 business days in order to submit your enrollment.  If you need additional instructions, please contact XOOM Energy Customer Care at 888.997.8979 for instructions.

65 or Older – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant is 65 years of age or older and the customer is not currently delinquent in payment of any electric service account.  Once you complete your enrollment, you will need to fax in a copy of your most current electricity bill and a copy of your driver’s license.  Please include your confirmation number on your fax.  Please fax your documents to 855.611.8709 or email to credit@xoomenergy.com.

Victim of Family Violence – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant has been determined to be a victim of family violence as defined in the Texas Family Code §51.002 by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or County Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation. This determination shall be evidenced by submission of a certification letter from the Texas Council of Family Violence. The certification letter may be submitted directly to XOOM Energy by faxing a copy along with your confirmation number to 855.611.8709 or email to credit@xoomenergy.com.

No Outstanding Balance - A residential customer or applicant may have their deposit waived if they can provide the last three (3) consecutive months of electricity bills that have been paid on time and in full.Once you complete your enrollment, you will need to fax in a copy of your last three months electricity bills showing that you have paid on time and in full.  Please include your confirmation number on your fax.  Please fax your documents to 855.611.8709 or email to credit@xoomenergy.com.

Low Income Program – You can also split your deposit into two equal installments. Customers who are eligible for low income discount programs may pay deposits in excess of $50.00 in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid. Please include your confirmation number on your check and mail to the following address:

XOOM Energy Pennslyvania, LLC
344 South Poplar Street
Hazleton, PA 18201