Residential Service Plans

Rhode Island

Electricity plans in Rhode Island for National Grid - Narragansett Electric



FAQ

FAQs

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Who is XOOM Energy?

XOOM Energy is an independent energy retailer who supplies natural gas, electricity and renewable energy to residential and commercial customers in deregulated energy markets (product offerings vary by state.)

Where does XOOM Energy offer service in the U.S.?

XOOM Energy will offer natural gas and electricity service in 18 states across the U.S., in 60+ utilities – making XOOM Energy one of the largest energy retailers in the country.

What is a Competitive Supplier?

A Competitive Supplier is a company that acquires its electricity supplies from the wholesale markets and sells it retail to homes and businesses. Wholesale energy supply sources include much of the same source that utility will use, such as electricity generators or the open market. A Competitive Supplier is not your local utility. The utility still operates the local distribution wires which carry electricity through its territory and to homes or business. A Competitive Supplier simply purchases and supplies electricity, which is then delivered to your home or business by your local utility.

What utilities does XOOM Energy service in Rhode Island?

Currently, XOOM Energy supplies electricity throughout National Grid - Narragansett Electric territories.

What is energy deregulation?

Energy deregulation has been around for more than two decades in certain states, and is designed to ensure consumers have access to adequate and competitively-priced energy supplies. While your local utility is still responsible for maintaining the wires, pipes and infrastructure that make up the distribution system, reading your meter and responding to emergencies, the utility no longer holds a monopoly on the energy service. Customers have the ability to choose from multiple competitive retailers that offer various service plans at competing rates.

Will I be switching utilities?

No. Your local utility will remain the same and will continue to deliver the electricity to your home or business just like they did when you bought the electricity from them. The utility will also continue to bill you. XOOM Energy will appear as a line item on your bill.

How will my utility company know I’ve enrolled with XOOM Energy?

Your utility company recognizes us as a licensed supplier of electricity. When your XOOM Energy enrollment is approved, we notify your utility company of the change through our systems, and XOOM becomes your supplier of record.

Will my service be interrupted when I switch service suppliers?

No. You are never at risk for service disruptions for switching to XOOM. In fact, you will see no difference in the service you are receiving. The only change will be in your billing. XOOM Energy will appear as a line item on your utility bill.

Are there monthly fees?

All fees are outlined and explained in the Terms and Conditions that accompany each service plan.

What is the difference between fixed and variable rate plans?

A fixed rate plan provides you with stability and peace of mind. Utility rates are variable rates that can change periodically. A fixed rate product may be higher or lower than utility rates, but, unlike utility rates, a fixed rate product will not change during the life of your contract. You are protected against unexpected and costly price increases and have greater control over the cost of your electricity.

A variable rate plan allows you to purchase electricity at market-based prices that change from month to month. While a variable rate is subject to monthly price increases or decreases, it may help you realize the lowest possible cost in the market. However, it also exposes you to possible price increases, and, unlike a fixed rate, a variable rate does not protect you against price volatility. This may be higher or lower than the utility rate.

Why do I have to pay a cost recovery fee if I cancel?

In order for XOOM to offer and fulfill its term obligation to you, we have to purchase electricity in advance of usage to cover the entire length of your contract. If you cancel your contract early, XOOM needs to offset the cost of selling the unused portion of your electricity to others. The cost recovery fee covers this cost and any other expenses we incur because of your cancellation.

How will I be billed?

Your utility company will bill. XOOM Energy electric supply charges will appear along with your utility service and delivery charges.

Does XOOM Energy offer budget billing?

If a customer is already on Budget Billing and they switch to XOOM, they will remain on budget billing for the utility charges only.

How do I enroll?

It’s simple. If you are the account holder or legally authorized person on the account, you may enroll right here online. It only takes a few minutes – all you need is your utility bill to get started.

Will I be charged a deposit?

Our service is contingent upon a successful credit review. If your credit review is not successful, or if you do not adhere to a credit review, then you may be presented with the option to pay a deposit. Click here to review XOOM Energy's Deposit Policy.

What happens once I complete the enrollment process online?

Once you complete the enrollment process online, you will receive a confirmation e-mail containing your confirmation number, summary of your order, terms and conditions and other information detailing your service with XOOM Energy.

Can I upgrade to a different program?

Some of XOOM’s service plan contracts, but not all, allow you to switch to another service plan contract within the term of the contract, so you need to carefully read and understand the service plan contract you select.

What happens if I move?

If you plan to move to an area where XOOM offers service, simply contact us at least 15 days prior to your move, and we will attempt to transfer your service to your new location. If XOOM is unable to successfully transfer the service to your new service address, you may cancel your service without penalty.

How does XOOM Energy reduce my energy costs?

XOOM cannot guarantee savings because each of our service plans offers a unique value proposition.

Fixed rate service plans are an excellent way to lock in your rate in for the long haul and avoid price fluctuations. Your pricing remains steady, providing you with consistency and peace of mind.

Variable rate plans are based on market conditions, and priced on a monthly basis. If you're not looking for a long-term contract and enjoy the flexibility of market based rates, this is the service plan for you.

What sets us apart from other energy suppliers?

We offer innovative plans at competitive rates, combined with great customer service. We keep it simple and straightforward. This all adds up to a great value.

XOOM Energy, through its XOOM Energy Rhode Island subsidiary, is enabling consumers throughout the Rhode Island area to take control of their energy costs. Whether you pick a variable rate plan or a fixed rate plan, the choice is yours – that’s what deregulation is all about. Browse our plans and enroll right online – it’s both quick and easy. If you have an electricity account with National Grid - Narragansett Electric, join the thousands of others who are taking control today.

Standard Plans

Enroll on our SimpleFlex plan and get the below Introductory Rate through June 2014 – GUARANTEED!

Plan Name

Plan Type

Rate

Term

Electricity

SimpleFlex

Variable Rate

Promo: $0.0835/kWh

Monthly

Plan Description:    

With our variable rate SimpleFlex plan, get the flexibility you want!
• No long-term commitment or cost recovery fee
Switch to a fixed rate plan at any time
• Rate may vary monthly based on market conditions

Promotional Offer
ENROLL TODAY AND GET A LOW INTRODUCTORY RATE THROUGH JUNE 2014!

Offer available to new customers only. Promotional Offer Details.

No Cost Recovery Fee        No Monthly Fee

Things you need to know:

After the promotional period, this rate may change in the subsequent months at the sole discretion of XOOM Energy. XOOM's charges will be reflected on the monthly bill you receive from the utility. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching.

Electricity

SureLock 6

Fixed Rate

$0.0835/kWh

6 months

Plan Description:    

Get the peace of mind you deserve with our SureLock 6 fixed rate plan!
Lock in your rate for 6 full months
• Get stability for the duration of your term
Protect yourself from the uncertainty that you've come to expect with energy bills

Rate above applies to all kWhs used.

Cost Recovery Fee $55.00        No Monthly Fee

Things you need to know:

Six month agreement required. Other taxes and fees may apply. XOOM's charges will be reflected on the monthly bill you receive from the utility. If you cancel your service before the contract ends, a cost recovery fee of $55 may apply. If you are currently under a contract with another provider understand your obligations and rights before switching. Only the utility account holder or persons legally authorized on the account may enroll.

Electricity

SureLock 12

Fixed Rate

$0.1169/kWh

12 months

Plan Description:    

Get the peace of mind you deserve with our SureLock 12 fixed rate plan!
Lock in your rate for 12 full months
• Get stability for the duration of your term
Protect yourself from the uncertainty that you've come to expect with energy bills

Rate above applies to all kWhs used.

Cost Recovery Fee $110.00        No Monthly Fee

Things you need to know:

One year service agreement required. Other taxes and fees may apply. XOOM's charges will be reflected on the monthly bill you receive from the utility. If you cancel your service before the contract ends, a cost recovery fee of $110 may apply. If you are currently under a contract with another provider understand your obligations and rights before switching. Only the utility account holder or persons legally authorized on the account may enroll.

Electricity

SureLock 24

Fixed Rate

$0.1169/kWh

24 months

Plan Description:    

Get the peace of mind you deserve with our SureLock 24 fixed rate plan!
Lock in your rate for 24 full months
• Get stability for the duration of your term
Protect yourself from the uncertainty that you've come to expect with energy bills

Rate above applies to all kWhs used.

Cost Recovery Fee $200.00        No Monthly Fee

Things you need to know:

Two year service agreement required. Other taxes and fees may apply. XOOM's charges will be reflected on the monthly bill you receive from the utility. If you cancel your service before the contract ends, a cost recovery fee of $200 may apply. If you are currently under a contract with another provider understand your obligations and rights before switching. Only the utility account holder or persons legally authorized on the account may enroll.



Renewable Energy Plans

Renewable Energy Plans

Plan Name

Plan Type

Rate

Term

Percent renewable

%

Electricity

SimpleClean

Variable Rate

$0.0999/kWh

Monthly

50

Plan Description:    

With SimpleClean, our variable green energy rate plan, there’s no long-term commitment or cost recovery fee. If you are not completely satisfied, you’re free to switch. Your variable rate will adjust monthly based on market conditions.

Rate above reflects the variable rate for the current month and applies to all kWhs used.

No Cost Recovery Fee        No Monthly Fee

Things you need to know:

Prices subject to change on a monthly basis and include tax. Other fees may apply. Rates above reflect the variable rate for the current month. Your monthly effective rate will correspond to the service period of your bill. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching.

Electricity

SimpleClean 12

Fixed Rate

$0.1169/kWh

12 months

50

Plan Description:    

With our fixed rate SimpleClean 12 Plan, lock in your green energy rate for 12 full months, guaranteed! This plan offers electricity price stability for the duration of your term, regardless of market conditions. With SimpleClean 12, you protect yourself from the uncertainty that comes with energy bills.

Rate above applies to all kWhs used.

Cost Recovery Fee $110.00        No Monthly Fee

Things you need to know:

One year agreement required. Price includes tax. Other fees may apply. If you cancel your service before the contract ends, a cost recovery fee of $110 may apply. Only the utility account holder or persons legally authorized on the account may enroll. If you are currently under a contract with a retail supplier, understand your obligations and rights before switching.


Residential